McDonald's Reviews Summary

Service

Pros:

• "Food good and completely as expected. Very friendly staff making a nice fuss of my 18 month old daughter."
• "I've never witnessed the speed of service at any mcdonalds restaurants as quick as I did today. Not only that, the food was perfect, hot, chips not over salted, no excessive sauce either."
• "Staff really kind, helpful and cheerful, they were esp helpful when they saw i was struggling with crowd, and a staff member stood in the crowd for me so i could stand out of crowd."
• "The staff worked very hard to implement social distancing."
• "The members I usually encounter are friendly and attentive."
• "Staff in here were great. Service was fast and you could see the staff were putting their all into serving the customers at speed."
• "Table service, friendly, efficient staff who took the time to talk to me."

Cons:

• "Consistent back to back wrong deliveries."
• "Worst I've ever been in. It is grubby, service is slow with items missing from the order, music is far too loud and intrusive, food isn't hot."
• "Food fine but service awful and staff couldn’t care less."
• "The staff appear to only concern themselves with deliveroo orders not customers stood in front of them."
• "No apology no emotion. Staff look thoroughly bored!"
• "But what's even worse than that is having to listen to staff being abused and spoken to like rubbish by their so called boss."
• "Wow just wow the Duty manager Ben was so rude to his staff."

Cleanliness

Pros:

• "Table was clean and so were the toilets."
• "A reasonable safe system in place to eat in now. Managed entry and exit, seemed good cleaning levels."
• "Very clean, the staff are friendly and helpful."

Cons:

• "Very dirty inside lately."
• "The store isn't that clean with some of the tables not being cleaned well."
• "Avoid... dirty tables never cleaned."
• "Although the table was cleaned when we asked for it to be done, cleaning was not being routinely done."
• "Baby's high chair was dirty an had to clean myself, along with the table."
• "It was very dirty. The staff couldn't keep up with the cleaning."
• "The toilet seats in the ladies looked like people had been standing on them with muddy shoes."

Food Quality

Pros:

• "Food was hot and as nice as expected from McDonald's."
• "Good food and great staff."
• "Can get a bit chaotic at lunch but food comes out fast."

Cons:

• "Chips are stale.. Taste about 2 days old. Stone cold burgers and chips despite a quick delivery."
• "The fries wasn't even cooked at all, the burger was cold like it's been left on the side for hours then placed into my bag with no care."
• "Burgers Luke warm at best, lettuce thrown at the Big Mac."
• "The food looks disgusting and the service here is terrible."
• "Food half the time cold even when eating in."
• "Disorganised. Absolute shambles. Chicken burger was not edible and chips were cold."
• "Food came freezing cold had to throw half away and microwave the rest."

Order Accuracy

Pros:

• "Orders are mostly correct."
• "At least they got the order right this time."

Cons:

• "Me and after half went there we have got coffees and when we have had them thay are sometimes cold or thay don't fill the cup up."
• "I ordered with Uber eats earlier today and I order large fries( never turned up ) two bacon cheeseburgers with no cheese ( as my partner is allergic) and they came with cheese on them luckily we checked before he ate them!"
• "My partner made a order and yet again thay mess it up and its delivered with food missing."
• "Whenever I was getting it delivered, something was always missing."
• "Ordered burgers and fries they bought the meals to the table then discovered no fries in the box and then the burgers were cold."
• "Delivery driver spilt half of one drink,and the restaurant completely missed my 8yrs old Big Mac!"
• "Absolutely joke ordered 3 happy meals and a box of chicken nuggets not one chip in any of the boxes."