"They called me after talked me through about the delivery process and explained everything."
"The phone was answered very quickly and the women I spoke to on several different occasions were friendly helpful and polite."
"Customer services were very helpful and sent the missing parts by courier within a few days."
"Great customer service, nothing was too much trouble and no pressure selling!"
"From the minute we placed the order the support we received was amazing. I've never experience such excellent customer service."
"Their customer service is great."
"The staff were very helpful and ordering it was easy."
Cons:
"ABSOLUTELY HORRIBLE CUSTOMER SERVICE AND AFTER-CARE."
"No ability to speak to anyone and no one responded to emails."
"We had to make numerous phone calls and send several emails to find out at every stage what was going on - their customer service was appalling."
"The customer service is non-existent!"
"Customer service is not acceptable."
"Customer service non existent, made me feel as though this was all my fault!"
"The company are still ignoring my emails are phone calls are not allowed."
Delivery & Installation
Pros:
"the cost was very competitive plus a very prompt delivery service."
"Installation was quick and efficient."
"Delivery was within the specified time scale and the delivery company were fantastic and accommodating."
"It arrived at 7.30am with two men to install it, they promptly got to work and within 3.5hrs my 10 x10 summer house was finished."
"Service was very good and delivery driver was extremely helpful."
"The delivery guys were great, unhurried and professional."
"The whole delivery process was so carefully planned and explained to us and happened just as they said it would, including being delivered on the day and time that we'd requested."
Cons:
"I am still waiting for a refund, after 2 months."
"No ability to speak to anyone and no one responded to emails."
"Now not answering phone calls or emails."
"Every time I've contacted them via email they've simply ignore me."
"I paid for next day delivery but when it didn’t arrive and I eventually found out there was a 10 week lead time."
"The company refused to refund and even tried to charge us for replacement parts- no way would I give them any of my money again."
"Ordered a shed with installation, they failed to meet the delivery date."
Product Quality
Pros:
"I am very pleased with the finished shed. It is sturdy and secure."
"We highly recommend this company and the quality of the building."
"Great quality."
"The polycarbonate and the aluminium frame are very good quality and the whole structure feels very solid."
"As for the green house, it was fantastic value for money and far better quality than we could have expected for the price."
"The quality of the shed is of higher quality than what is available in high street outlets."
"The green house is of good quality for the price."
Cons:
"The instructions are impossible to follow and the diagrams unhelpful."
"This is the worst service and worst product I have ever experienced."
"The corner pieces cannot now be fitted without emptying the shed and lifting the plywood floor."
"They sent through damaged and faulty bin storage. Broken bits and rotten wood which you can see in the pics I have attached."
"The item I purchased was a Polycarbonate Greenhouse. It was definitely NOT worth £299."
"Awful company with poor quality gazebo for the money, no way this suitable for home DIYers."