Barton Manor Hotel & Spa Reviews Summary

Hotel Experience

Pros:

• "Our whole experience of the Barton Grange was extremely enjoyable and would not hesitate to recommend this hotel."
• "Absolutely fabulous venue for a wedding our son got married there everything was perfect."
• "The meal was from the Homegrown Menu...and it was absolutely delicious."
• "We can't wait to come back again!!."
• "All the staff were excellent on the day and catered for anything that was requested by the guests."
• "We highly rate this place and recommend you stay here."
• "Food is good & they always make sure each table gets served together."

Cons:

• "Don't go expecting to get what you see on the pictures, it's nothing like it and very disappointing."
• "Staff, bar two, were not engaging."
• "Very very very disappointing! Place was not as clean as expected given the pandemic!"
• "The sauna was NOT working at all. We was told the Jacuzzi would work - there is NO Jacuzzi!"
• "Appeared to be a bit short staffed especially as I watched a lady stand at the bar for around 10 mins without being served."
• "Breakfast slightly disappointing-had to get up several times as no coffee, no pastries, no jams."
• "Bar in lounge isn't manned either to getting drinks/snacks but of a wait and hassle."

Room Quality

Pros:

• "The room was really clean and the bath tub was to die for!"
• "Our room was lovely, in a separate building to the main hotel, but obviously recently renovated."
• "The room was lovely and slightly quirky with the hidden bathroom and the bed was very comfortable."
• "The rooms are large and comfortable with all the amenities needed."
• "Our bedroom 202 was spotless and spacious with a lovely comfortable king size bed."
• "Rooms clean and good facilities."
• "Rooms are sufficient, beds are comfortable and bathroom pleasant."

Cons:

• "I then went to my room and it was defiantly not a king bed, it was a standard double."
• "Everything about it was awful, the room view was the roof."
• "Our room was very clean and comfortable, and we enjoyed staying there."
• "The room was a really good size but strange design."
• "Our room was very very tired and quite scruffy really."
• "The rooms lack AC which is crazy in the modern world."
• "The room was smaller than expected, and the feature wall decor was unusual as it resembled blood stains."

Staff and Service

Pros:

• "Professional and caring staff who have all made me feel very welcome and comfortable, and have all been great at their job."
• "Staff were really nice couldn't do enough for you, very lovely wedding."
• "Always had excellent service when I have been here on a works night out or any other do."
• "Staff were very friendly and professional."
• "The staff were fantastic and went out of their way to make sure everything was perfect for us."
• "Staff very pleasant and attentive."
• "All staff were friendly and helpful."

Cons:

• "Deserts were so long off most had got up and gone to the bar or were dancing."
• "Dirty towels left strewn around changing rooms as no one was checking."
• "Evening meal was really nice, Staff could do with more training."
• "Some staff were working multiple roles and didn't have the appropriate training, which wasn't their fault."
• "Senior management need to give staff more time to train for different roles."
• "The night porter wearing a black top on the 2/3 of October had a really bad attitude towards me."
• "After the event, we were told by our family and friends that they were spoken to rudely by members of staff."