mydentist, Stevenson Square, Manchester Reviews Summary

Staff Professionalism

Pros:

• "The best dental clinic! The most caring and professional staff."
• "Always a friendly welcome and pleasant experience."
• "Really impressed with this dentist!"
• "Sam, my dentist, was really personable and took the time explain everything thoroughly."
• "Dr Sam was one of the best dentists I have been to in a very long time."
• "They were reassuring, confident, and my treatment was painless and thorough."
• "The professionalism and friendliness of the whole team is brilliant."

Cons:

• "Wouldn’t visit and will not recommend."
• "Receptionist has been largely unhelpful and really disappointed and deflated with the amount of money spent trying to sort this out."
• "Worst dentist I have ever had in my life. Adopted a confrontational tone throughout."
• "This dentist was basically looking for every tiny little reason to cause me alarm."
• "Very customer service and unprofessional!wouldn't go back neither recommend this place to anyone!!"
• "One of the WORST experiences of my whole life! The END."
• "Awful, disgusting, appalling experience with one of the most unprofessional & disrespectful Dental Practice I have ever been a patient of!"

Customer Service

Pros:

• "Firstly the receptionists are the most kind and caring people and make you feel right at ease as soon as you walk in."
• "Couldn't have had a better experience here. Easy to signup and book an appointment online."
• "The nurses and receptionists are all wonderful too."
• "Each time I experienced perfect customer service (the receptionists were always so welcoming) and I never had issues booking appointments/waiting."
• "Receptionists have fantastic customer service who care."
• "Helpful, patient and cheerful reception staff."
• "Reception team very friendly and also his assistant was very calming too."

Cons:

• "Receptionist has been largely unhelpful and really disappointed and deflated with the amount of money spent trying to sort this out."
• "This review is not going off the service of this dentist it’s going off the management and staff, my friend worked here for 7/8 months... she was bullied out of there by the two receptionists she worked with."
• "I could not accept any of that, because I will NEVER forget the way they made me feel, and the way I was treated by this person (Sally) who kept saying: 'I do not understand you!', because of my foreign accent."
• "Very customer service and unprofessional!wouldn't go back neither recommend this place to anyone!!"
• "They expected me to pay £85 for an emergency appointment to get some amoxicillin despite the fact I was already prescribed(very unhelpful staff)."
• "I don't recommend this dental practice at all just because they have a couple of rude reception women, they are so disrespectful when they speak with the people."
• "The older lady who works on reception is one of the rudest people I have ever had the displeasure of meeting - unfriendly, unhelpful, and unprofessional."

Appointment and Accessibility

Pros:

• "Couldn't have had a better experience here. Easy to signup and book an appointment online."
• "I got an appointment next day for a check up after my filling had fallen out."
• "Excellent service from Emma (reception) and Matthew (Dentist) when I needed an emergency appointment."
• "Each time I experienced perfect customer service (the receptionists were always so welcoming) and I never had issues booking appointments/waiting."
• "One of Manchester's hidden gems. I didn't have to wait long at all to be seated."
• "100% Recommend anyone to go to MyDentist Manchester Stevenson Square and ask for Matt C & Charlie H Dental Nurse Fabulous care."
• "Lovely surgery, prime location and easy to get to. Was treated by Dr.Moore who was fantastic."

Cons:

• "Drove for 30mins for an appointment. Was on time but I could not find a parking space."
• "Really struggling to make appointments, Kyle is a great dentist but I am now left with no crown, cannot attend work until this is sorted and cannot get an appointment until February."
• "Takes WEEKS to get appointments despite emergency."
• "Love my dentist. The only downfall is the Appointment is ridiculous. I had fillings but then a week later I started to get toothache."
• "They firstly booked me in for today at 12h00, just to cancel the appointment 2 hours before happening."
• "Have had to rebook an appointment as I was allowed to wait 30 minutes before one of the dental nurses came out to tell me it would be another 45 minutes."
• "Instead of accommodating my request, she assured me that she had rescheduled the appointment for the 22nd of September. Shockingly, she went ahead and booked me for both the 14th and 22nd of September without informing me on the call, even charging me a deposit in the process."

Cost and Value

Pros:

• "I had an initial assessment for a reasonable price and agreed the treatment plan with Sanjay - who is very friendly and efficient."
• "Overall cost was very reasonable too."
• "All treatment was performed at a good price - no complaints from me at all!"
• "100% money well spent!!"
• "Excellent NHS treatment, with the option of going private for anything not available on the NHS but no pressure to do so."
• "The service was first class. From the reception to the information and service provided by the dentist."
• "I am beyond happy with my new, healthy looking teeth and I can't thank my dentist enough."

Cons:

• "I came in after a horrible experience at an emergency dentist which left me in tears and having a panic attack and then them trying to get £6k or more out of me."
• "£88 seems excessive so 5 star becomes a 4 star."
• "They expected me to pay £85 for an emergency appointment to get some amoxicillin despite the fact I was already prescribed(very unhelpful staff)."
• "When do you pay for half treatment cost in advance? Appereantely this is for securing next appointment lol. What a joke!"
• "Paid 100 for a mouthguard that doesn't fit correctly, I told the doctor it felt weird."
• "You get offered a 20 min option (£58) or 30 min option (£88) to include scale and polish… opted for the 30 mins but was in and out in less than 20 mins (nearer 15 mins, I think) but did have a scale and polish."
• "If I could give this dentist a lower review than 1 star I would, what I thought was a good experience was tainted by the fact the hidden charges applied are almost offensive."