Address: Canal St, Saint Helens, WA10 3JG, United Kingdom
Phone: +441744738000
Rating: 4.5
based on 207 reviews.
Customer Service
Pros:
"Fantastic customer service from Chris McConnell at Chapelhouse."
"I have always had a positive experience at chapel house st Helen’s the staff are excellent and more than happy to go above and beyond to ensure that they assist you as much as they can."
"Tony is very professional but also displays a friendly & approachable attitude, making us feel at ease from the get go."
"The staff were brilliant and very professional they really went out of their way to explain everything to me."
"Excellent customer service from the two ladies in reception too."
"The staff were all really helpful and kept me regularly updated while parts were on order and they looked after my car."
"We get our car maintained there, the staff are great, we have had a few cars from there, can't fault them."
Cons:
"This place is a disgrace. the 3 year warranty in not worth the paper it's printed on an they will charge you for everything they can an over the odds. the staff are condescending an think they are above you."
"No regard for customer service. Waited nearly 5 hours for a routine service, no place to park and car was dirtier after the service."
"The service manager is the regular big boss man that can't be bothered to get off his chair and help a customer."
"Don't buy from these. No after care if you buy a second hand car from them."
"Their fine signing you up but as soon as there is repairs that need doing they don't wanna know."
"Absolutely shocking service MARTINA IS A SHARK STEREOTYPICAL CAR SALES!!!!"
"Staff have bad attitudes, incapable of having a conversation (this is the woman at the service desk)."
Sales Experience
Pros:
"The sales person, Chris, was friendly, knowledgeable and understood what I was looking for."
"Fantastic service from the moment I first enquired to the moment I drove away in my new car."
"Went looking for a car for the Mrs found what she wanted cheaper and less miles at the car people the salesman where helpful and polite we where cash buyers and they kept giving the price per month but explained that is what most off there customers want i understand that."
"It was nice to not have a pushy sales person lurking at every turn."
"Chris helped us get the car we wanted. He was very professional."
"Chris McConnell looked after us from start to finish."
"Both Julie and Chris were brilliant, both couldn’t help enough during the handover."
Cons:
"Would not buy from again. Used car I bought has been back 4 times in less than 7 weeks, problems still ongoing."
"Quick to sell you a car but not quick to help after sales."
"Felt very pressured by salesperson, even after saying I didn't like the car he continued to try and sell me something which was totally unsuitable."
"AVOID AT ALL COSTS! Not possible to put Zero stars. Lying, cheating, Foul Mouthed Staff."
"Shocking service. Brought a brand new car from them within 4 months car broke down they had no courtesy car available."
"Tried to push me into a sale under priced my car went Arnold Clark fantastic deal right price for my trade in never again chapel house sales man even came out to the car to push me into a deal."
"I have had horrendous customer service from these people."
Vehicle Service and Maintenance
Pros:
"Everything ran smoothly & efficiently."
"Would I recommend? YES! Helpful, informative and keep you in the loop."
"A pleasure to deal with all the staff."
"Communication between myself and the Service department kept me up-to-date with the process of the repairs."
"Great service as usual."
"Exceptional service and really pleasant to deal with."
"The work was all done to a high standard."
Cons:
"Was told that the car needs a new sump @ the cost would be about £170 and being late in the day this would not be done until they can get the part."
"Just had my car KX-5 Sportage serviced at this dealership. Laughable service communication."
"It has never had a valet as agreed."
"Don't take your car there for servicing we have to take car back when we home for them to check oil."
"The only issue was that one thing I'd asked not to be done was still done and I was charged for it, which I only noticed once I'd got my car home and had time to read through the invoice."
"My car when it needs repair - it is held for almost three months and I have not received a replacement car all this time."
"The repair centre at this garage left the wheel nuts off my mum's car, they let my dad drive it out the garage knowing it wasn't safe."