The Old Quay Reviews Summary

Food Quality

Pros:

• "Food has always been perfect with plenty of choice."
• "Another fantastic breakfast at The Old Quay. Food was lovely and staff very helpful."
• "Food is reasonably priced and all seems well cooked and very tasty."
• "The food was lovely and the service was excellent."
• "First Christmas day meal at the old Quay, and I have to say I wasn't expecting food this good."
• "The food, Carvery, Fish and Chips, Pie and Mash and Chicken Nuggets and Chips were perfectly cooked, nice and hot and tasty."
• "Food was amazing and served hot."

Cons:

• "Food was awful very limited selection for carvery and potatoes tasteless and dry carrots were also tasteless meat dry."
• "For a large carvery he was very stingey with the meat."
• "Visited with family for a carvery but didn't end up staying the carvery meat looked really dry and it looked like it was from the night before."
• "Halloumi fries like concrete. Pizzas were a greasy mess, the chips were really soggy."
• "The food looked like it's being lying there for a long time. It was poor nothing covered up it wasn't very warm and the guy serving was very stingy with portions."
• "The turkey was beyond dry and the pigs in blankets looked like they had been kept hot for far too long."
• "Food was absymal. Tasted like dish water."

Staff Service

Pros:

• "We can't thank the staff at Old Quay enough, particularly Lynds and mandy."
• "The staff where so friendly and helpful, we highly recommended a visit you won’t be disappointed."
• "The staff are all so friendly and helpful too especially Mandy !"
• "The two staff I engaged with, Angela and Mandy were lovely and offered a first class service."
• "Service was brilliant, fast and extremely welcoming."
• "Staff were really friendly and seated us quickly."
• "The staff were fantastic very helpful and the service was quick."

Cons:

• "Service was very slow."
• "Found most of the staff rude especially the two old ones who wore glasses absolutely unbelievable attitude and just not welcoming at all."
• "The staff didn't seem to have very much knowledge on what the meals contained either which was no help at all."
• "Service was poor desserts were brought out when main dishes hadn't been cleared."
• "Manager needs to take a 'refresher course' on customer courtesy as she somewhat has forgotten how to deal with customers!!"
• "The staff were very nice but slow to clear away."
• "Terrible attitude of manager."

Ambiance and Cleanliness

Pros:

• "It's a nice relaxed atmosphere overlooking beautiful countryside."
• "The pub was clean and tidy."
• "Lovely pub, famous for its carvery. Beautiful views of Wales and the Parkgate marshes."
• "The atmosphere is always so upbeat and warm. Always turns a bad day into a good one coming here."
• "The venue itself was lovely spotlessly clean."
• "Always friendly warm atmosphere and beautiful views of wales."
• "A really lovely pub with a delightful view of Wales."

Cons:

• "Restaurant however is looking very tired, needs redecorating badly."
• "The place was filthy."
• "The ladies toilets are disgusting, one toilet door had a lock but the bottom of the door scraped against the floor so I was scared of getting stuck in there and the other toilet didn't even have a lock on it!"
• "The worst thing though had to be the disgusting vents above the carvery food though. They are in desperate need of a clean."
• "This time the tables were sticky, the seats needed a very good clean, and the food was pretty rubbish - extremely overcooked veg."
• "Once we were sat and settled I noticed the place was absolutely filthy, food all over the carpet, walls, and surfaces surrounding us, dust and dirt everywhere, just smells of old food oil, dirty toilets not great experience at all."
• "Just been this morning for breakfast. OMG It was awful... this place is in need of a thorough deep clean the windows were filthy inside never mind out."

Value for Money

Pros:

• "Seriously though, for £5.99 for an all you can eat Breakfast Buffet, it is spot on."
• "We opted for the carvery, and for just under £10 each, it was quite good value."
• "Generous portion sizes and friendly staff, free onsite parking and bottomless ice cream make this a truly delicious dining experience."
• "Always nice they have the best eggs always cooked to absolute perfection."
• "Food was piping hot and plentiful and so reasonably priced."
• "Absolutely lovely food and great value."
• "Also great value for the money."

Cons:

• "As a vegetarian I’m always left disappointed... they also charge for mushrooms."
• "For a large carvery he was very stingey with the meat. Veg was ok but we wont be coming back. Would of expected better for the price paid."
• "Its the 'mars bar effect', we all know they are half the size they used to be but no reduction in price."
• "We no longer visit here due to the poor quality of food... Its no longer budget-friendly and the portions are disappointing."
• "Came on a Sunday for a family roast dinner and paid 11.80 for dinner and there's no mash or homemade roast potatoes the meal is not worth 11.80 would not come here again."
• "For a large carvery he was very stingey with the meat. Veg was ok but we wont be coming back. Would of expected better for the price paid. And too add insult too injury had a parking fine from there carpark!! So i definetly wont be back."
• "Had Sunday Carvery must say l was very disappointed total lack of choice of veg ie no peas no cauliflower cheese bake only had carrot and turnip not mashed green beans and sliced beef inedable gravey absolutly tasteless."