Madley Property Surrey Quays Estate Agents Reviews Summary

Professionalism and Efficiency of Agents

Pros:

• "My Wife and I found Madley's agent, Natalie, very professional and helpful in locating a rental apartment."
• "The lady called Carmen was very welcoming and greeted me quickly to help me book a viewing that afternoon."
• "Carmen was professional, attentive and made the entire rental process as seamless as possible for this first time renter in London."
• "Natalie Ewans at Madley in Surrey Quays... Very helpful, very communicative and always easy to contact."
• "Natalie from Madley property... was really active in chasing all parties on our behalf, I couldn't recommend her (and Madley) enough!"
• "Carmen Vigneron was very helpful and supportive during our flat search."
• "Carmen from Madley Property has been extremely helpful and diligent in helping me find a flat."
• "Natalie has been a great support during the process of finding and renting a property in London."

Cons:

• "This letting agent will take your annual letting fee in advance and will not refund if the tenancy ends early!"
• "We've been waiting on repairs for months and emails to our agents are continuously ignored."
• "The best thing you will ever do is not rent through these people."
• "Terrible agency. All was well until we secured the property, the service after that was non-existent."
• "The check in was horrific, nobody knew we were coming to the agency to pick up the house keys."
• "Don't bother calling or emailing them, because they 100% will not respond to you."
• "FRAUD warning! This agency together with a fraudster landlord D.T. at Ability Place building stole our deposit."
• "We lived in a property let and managed by Madley Property for two years and it has been a continuous headache."

Responsiveness and Communication

Pros:

• "Carmen was always there for me. Special thanks, Carmen."
• "Me and my partner recently moved into a new home with the help of Natalie from Madley property."
• "Carmen and Natalie were amazing every step of the way — going the extra mile to ensure we got the place we were hoping for."
• "Very professional and outstanding service from Natalie at Madley."
• "Carmen is the best agent I've ever known. She is professional, responsive and patient."
• "Natalie is an INCREDIBLE agent to work with. Her calm demeanour, sense of humour and professionalism made the whole process very easy for me."
• "Carmen from Madley Property has been extremely helpful and diligent in helping me find a flat."
• "We're currently in the process of securing a property with Madley, and have been dealing with Natalie."

Cons:

• "Continous headache: unprofessional and dishonest. We didn't have a good start."
• "The old Tesco self checkouts are more competent and worked faster than the employees at Madley."
• "Absolutely shocking, all they want is your money for their agency fees!!"
• "The check in was horrific, nobody knew we were coming to the agency to pick up the house keys."
• "Do yourself a favour a steer clear from these people. Just check through these reviews and count how many are made by people who have only ever made one review."
• "They're militant with their referencing, which is done through yet another third party. This whole process was incredibly stressful."
• "FRAUD warning! This agency together with a fraudster landlord D.T. at Ability Place building stole our deposit."
• "All was well until we secured the property, the service after that was non-existent."