The Poplar Farm Reviews Summary

Atmosphere

Pros:

• "Really cozy atmosphere."
• "Homely atmosphere, wood fire crackling in the fireplace."
• "Massive open fire which I bet is just amazing as the weather gets cooler."
• "Old style interior beams and log fires."
• "The decor is delightful."
• "A picturesque, traditional style thatched village pub."
• "Lovely interior and good outside space."

Cons:

• "Uncomfortable, unable to relax."
• "Outside tables weren’t cleared which made it look shabby."
• "Nice location but it has a busy road next to it."
• "Lighting was interesting and there were some very dark sections of the table, there were a few issues with reading the menu."
• "Zero atmosphere, it's all very formulaic."
• "The table where she told us to sit was not clean."
• "Not a great advert for eating on a Sunday."

Service

Pros:

• "Tracy checked us in who was welcoming, friendly and showed us to our table."
• "The Service was Exceptional & all staff that we encountered were very friendly and helpful."
• "Staff were friendly and food was prepared quickly."
• "But staff was excellent and very polite!"
• "The staff coped really well and were extremely helpful."
• "Service was good and I would go back."
• "Service from both servers was second to none, a most enjoyable experience."

Cons:

• "Every visit we place an order only to be told ‘sorry we’ve run out of that today’."
• "Lots of items from the menu weren't available."
• "Service seemed slightly slow."
• "It took me easily 10 mins to be served and the bar was empty apart from us."
• "Service was so slow, felt like we were forgotten."
• "Service was incredibly slow and it was very apparent that this was due to a lack of staff."
• "Long wait between courses for service."

Food Quality

Pros:

• "The food was Brilliant."
• "The trio roast was beautiful, sat next to an open fire."
• "The food was delicious & hot."
• "The food was lovely, very well cooked and very well presented."
• "Outstanding food, can't recommend enough."
• "The food was delicious and the service was very polite and friendly."
• "The food is on a par with top hotels in London."

Cons:

• "I ordered the salmon, which had a very strange taste so didn't eat it."
• "The 'trio roast' being at £16 is a BIG STAY AWAY."
• "The food was rather mediocre and left much to be desired."
• "The steak was completely inedible."
• "The fish was very poor and overcooked and the chips weren't even cooked properly."
• "The food looked great but lacked in quality and freshness, the Sea-bass was dry and overcooked."
• "Food was burnt and served cold, missing ingredients from dishes."

Management & Staff

Pros:

• "Staff engaging and warm."
• "Our waitress was lovely. Attentive but not intrusive and had a great sense of humour."
• "I cannot speak highly enough of the responses we got from the staff, they were so helpful and professional."
• "The staff were brilliant - attentive, prompt and very friendly."
• "Very friendly staff who were attentive."
• "Service very friendly and speedy."
• "Great service from our waitress, Monika too, who is a credit to your establishment."

Cons:

• "The whole process was frustrating, showed at best a rigidity to the ipad menu."
• "We have unfortunately left disappointed every time having had mediocre food and service."
• "When I ordered drinks at the bar, the bar man didn't know what brandy was."
• "Manager didn't even come over and apologize instead he sent his staff to deal with us."
• "Downgraded to a one star review due to the lack of imagination from the responses from the management."
• "We were greeted by closed pub and a very rude and grumpy employee."
• "Service started off friendly, unfortunately this didn’t last long."