Orchard Reviews Summary

Food Quality

Pros:

• "The hunters chicken was delicious."
• "The steak that I ordered was incredible, one of the best meals I’ve ever had."
• "Our chef Gary did probably the best side salad I've had. The burger and pulled pork was perfect."
• "Food and drinks are beautiful and fairly priced."
• "Nice lunchtime meals chicken and bacon salad fresh and delicious, gammon egg chips good quality nicely presented not overloaded with cheap ingredients."
• "The food was well cooked and presented and reasonably priced."
• "The food was piping hot and delicious, compliments to the chefs!"

Cons:

• "The food was ok but nothing special, they also had no Guinness."
• "ALL of it was barely luke warm, even the plates were stone cold."
• "Burgers dreadful. Very very dry. Tasteless. Cold."
• "Had the steak, definitely pricy for what it was, steak was cooked nice chips were only warm and the peas looked shrivelled like they were reheated."
• "The roast dinner wasn't great tbh. Was luke warm and frozen roast potatoes not proper spuds."
• "The pies tasted like store bought pies, chips were stale."
• "The food is cheap but NOT cheerful."

Service

Pros:

• "The landlady is very sociable and speaks with the customers. Very commendable."
• "Manvela and Jonny were absolutely fantastic! The level of service was beyond exceptional and amazingly friendly, nothing was too much trouble at all."
• "Extremely well run and efficient."
• "came into today during a fairly busy lunch hour and the two servers laura and elizabeth i believe their names are where very helpful and efficient in serving us despite how busy they were!"
• "The staff were very accommodating even though they were understaffed, and always had a smile on their friendly faces."
• "The staff were friendly and couldn’t do enough for us."
• "Service was great, the manager was happy to refresh the dogs station (water and treats) for our dog, the girl who took our order was lovely, and the very tall young waitress who served us was lovely too."

Cons:

• "We remained cheerful, which is more than can be said of the stony-faced management."
• "They have run out of almost all food - again, there aren't enough staff to clear tables so there are half eaten dinners and dirty glasses everywhere."
• "Waited over an hour for food... Ruined mothers day as mum had to wait an hour and half and eat on own. Appalling."
• "Possibly one of the worst places I've visited in terms of service."
• "Booked online and no table saved. Arrived 18.40 stood at door ignored until 19.00."
• "For me it seemed they were seriously understaffed in the kitchen and the service was also very disjointed."
• "the food arrived at around 1400 if not later… after being told it was being cooked the food came it was cold, stale and rock solid."

Ambiance and Cleanliness

Pros:

• "Great pub to go to if you’re in the area - they always have family friendly events going on too!"
• "Visit the Orchard on Sat15th Jan on a visit up from Wales with my Grandson and family wonderful place, atmosphere terrific."
• "It’s a pleasant pub to enjoy a meal and drink…anytime."
• "Came for lunch with friends, staff were very attentive and helpful, atmosphere was a lovely place to be in!"
• "It was delightful! I've just moved here from Australia and Orchard was my first proper dining experience."
• "What a great place, good menu, a pool room, dart board, even a children’s area with toys and books."
• "Comfy and pleasant family pub, dog friendly."

Cons:

• "The floors and tables were not at the expected standard of cleanliness."
• "A lot of cracks and damages on tables and walls etc. Chairs and tables were dirty and damaged too."
• "This place is absolutely awful ..I will never ever return and would advise other people to never bother !!"
• "First impressions, the building and location was nice but interior was very run down."
• "The pub could also do with a good deep clean the chairs and table are sticky."
• "Where we were seated was right next to a pool table which was very noisy with lots of people drinking and shouting which we found a very uncomfortable environment for 3 adults an 8 year old."
• "The whole place really needs proper management to get it back to a decent standard."