The Swan Inn Stoford Reviews Summary

Staff and Service

Pros:

• "The staff were wonderful and very helpful."
• "Service was friendly, but a little haphazard."
• "The service was brilliant too. I would highly recommend it."
• "The staff were really nice and friendly."
• "We were looked after so well by the staff."
• "The staff are friendly and attentive."
• "Staff were extremely friendly and customer service was great."

Cons:

• "Service was friendly, but a little haphazard."
• "Treated my parents very badly."
• "Rude staff / owner / avoid."
• "The morning staff were not interested in helping us with the heater problem and came across as argumentative."
• "The waiting staff didn't seem to have a clue how to do the job and their appearance/dress was very unprofessional."

Food Quality

Pros:

• "Called in for our wedding anniversary. Been there before. Can't fault the meals we've had both times."
• "Good portion sizes and great quality."
• "The food was very tasty and well presented."
• "Food was amazing all of us enjoyed everything off our plates."
• "Beautiful food, great portion sizes and the staff were very friendly."
• "The food was great. Large portions, fantastic for the hungrier person."
• "The food was great and far better than we expected."

Cons:

• "Although ok to good food. It wasn't as high quality as I would have liked for the price of the meals."
• "Food was absolutely not worth £10. Mushrooms was boiled in water, sausages rock hard, tomatoes had no taste to them."
• "Just 6 calamari for £7 without lemon!"
• "The fish was tasteless and greasy."
• "It was clearly store bought frozen desert as the base was soggy, the lemon filling had no flavour and the so called meringue was flat and soggy."
• "The only thing that appeared fresh was the fish, the rest was cooked too long in the microwave."
• "Buffet breakfast was over priced for the quality of the food."

Accommodation

Pros:

• "The room was also cheap as chips, a real bargain when you consider breakfast is included."
• "Clean basic rooms, bathrooms where newly redone and lovely!"
• "Rooms were clean and tidy, had complementary refreshments and other luxuries."
• "Our room is cosy and perfect."
• "They showed us to our rooms which were gorgeous (mine and the hubby’s was a beautiful four poster bed) they were tastefully decorated and so comfortable."
• "Rooms are lovely comfy and clean."
• "They offer good clean comfortable accommodation."

Cons:

• "The mattresses were so lumpy and worn out and totally broken down."
• "The room is decent enough apart from the beds slats not being fixed to the bed and the thoroughly overwhelming smell of damp in the bathroom that you couldn’t get rid of."
• "My daughters room was full of fly's which plagued them all night. And her toilet wasn't attached to the floor."
• "Room described as deluxe with view. I would describe the room as adequate."
• "Really basic. 2 star more accurate. Rooms in annex building at rear of property. Cheap single beds."
• "Room was good but rather tired looking in places."
• "Quite shocked it cost me £100 for a hard bed to sleep on shower didn't work."