Lakeside and Haverthwaite Railway Reviews Summary

Attraction Experience

Pros:

• "Really good day out."
• "Highlight of our trip."
• "A wonderful day out."
• "Overall a lovely afternoon and good value as well."
• "What a wonderful way to spend an afternoon."
• "A lovely trip on a washout of a day."
• "Absolutely fantastic day out."

Cons:

• "Just like in the age of steam you cannot buy tickets online!"
• "The ride is too short and when you realise they take you to a place where the only thing you can do is to spend more money....then you regret the money spent for it."
• "We were told there would be great views on this ride but our group was disappointed."
• "It's not the cheapest day out."
• "Can skip if you are short on time."
• "Not much to do at lakeside unless you're getting the ferry or going to the aquarium."
• "Personally I didn't find anything special, the travel is 20 min, to go where? Nowhere, it brings you to another place where you can't walk, need to spend other money to go for aquarium or on the boat, otherwise, you are stuck there to buy an ice cream and wait for the next train to go back. Waste of money."

Value for Money

Pros:

• "Great value for money."
• "The tickets were reasonably priced, around £12."
• "Fantastic price for the combined tickets and general train return price was excellent value."
• "Overall a lovely afternoon and good value as well."
• "The boat and steam package offers good value."
• "Excellent value for money too."
• "Great value for money great day out for all the family."

Cons:

• "Really good experience although I do think it's a little on the expensive side."
• "The cafe prices are a little high."
• "It's a little on the expensive side, however if you like steam trains and the whole atmosphere, it is well worth a visit."
• "£8 an adult is a little pricey but you can get combined tickets online with the boats and sea life centre and under 3yrs are free."
• "It is a bit expensive and it is a shame they don't recognise Seniors for a discount."
• "The cafe is quite expensive for what it is."
• "Great place but a bit pricey for us locals."

Facilities & Accessibility

Pros:

• "Both stations have refreshments, toilets, and a gift shop."
• "The toilets at the Haverthwaite Railway Station were very very clean."
• "Wheelchair accessible with lift."
• "The Haverthwaite Railway Station is also very very beautiful."
• "Lovely clean train station. Cheap all day parking. Good facilities."
• "There's good access, ample parking and toilets including baby changing facilities."
• "Staff friendly and very helpful. Wheelchair accessible."

Cons:

• "Nor is it very disabled friendly. My mother struggled to get on and off."
• "The toilets were not clean though but that was the only downside to our trip."
• "Lovely trip and friendly staff, but too many dogs allowed on the train, dogs in all coaches, and my son is scared of dogs."
• "It would seem they do not offer a concession if you're a carer for a child."
• "The loos on the ferry were disgusting."
• "Only negatives are that there is no air con and even with all the windows open it was like an oven in there."
• "Toilets are not available in the train but on the train stops."

Customer Service

Pros:

• "Staff were so helpful and made us feel welcome."
• "Staff were all helpful.and friendly and nothing was too much bother."
• "Staffs at the Lakeside Railway Station and Haverthwaite Railway Station are very polite, friendly and helpful."
• "The staff especially the guard who operates the chair lift was great."
• "Staff all very friendly."
• "The staff & Volunteers who work here are very friendly, polite and professional."
• "All staff helpful & friendly."

Cons:

• "The lady couldn't understand why I hadn't seen the car park ticket machine."
• "Driver could have been a little more friendly to the kids."
• "Staff were being trained for the summer period and not very attentive."
• "The women who was selling the tickets was so condescending and rude."
• "Guy in the car park was a bit critical as I moved the car over a bit."
• "My experience was bad as the women who was selling the tickets was so condescending and rude."
• "Personally I didn't find anything special, the travel is 20 min, to go where? Nowhere, it brings you to another place where you can't walk, need to spend other money to go for aquarium or on the boat, otherwise, you are stuck there to buy an ice cream and wait for the next train to go back. Waste of money."