Working Class Heroes Reviews Summary

Customer Service

Pros:

• "Great customer service team and very quick delivery!!"
• "The team there were super helpful with locating the item in the right size for me!"
• "Happy with the service and quality of the coat."
• "Joe Garret was on it and got it sorted, give the man a raise."

Cons:

• "Cancelled the order immediately after submitting due to a mistake, and was told it was not possible to cancel."
• "No guarantee that my item will arrive either, appalling business."
• "Absolutely appalling customer service and company. DO NOT USE."
• "My girlfriend ordered me something for Christmas and it still hasn’t arrived... the lack of customer service is poor."

Delivery

Pros:

• "Great price and quick delivery."
• "Items also arrived next day as I ordered."
• "The delivery was next day, and the processing of refund was swift."
• "The item was dispatched within a couple of hours, and arrived by DPD the following day."

Cons:

• "My item arrived 5 days late, after I paid for next day delivery."
• "Paid for next day delivery as I needed things for holiday. They didn’t arrive next day and one of the items is currently lost."
• "Package got lost during final mile."
• "Ordered a week ago and never received confirmation. Money has left my account."

Returns & Refunds

Pros:

• "Returns seem very straight forward though! Will definitely shop again."
• "Had to return item and ordered a different size, sent first item back for a refund which was processed without delay."
• "Returned some faulty trouser before Christmas... They are now refusing to respond on their help desk after multiple attempts."

Cons:

• "My other half purchased a t shirt from here for me, after one wash, a load of marks appeared all over the t shirt... Still awaiting a reply."
• "Terrible customer service. No number to contact anyone about an online delivery."
• "They have some great stuff, but unfortunately it’s let down by a lack of customer support."
• "They refused to do anything and they kept copy and pasting the same thing saying they wouldn't help me."

Product Quality

Pros:

• "Happy with the service and quality of the coat."
• "Great store with great products and always prompt delivery."
• "The range of clothes they sell are very out of the box and in my eyes are dam funky."

Cons:

• "Unfortunately the stan ray trousers I bought were managed and the waist button was hanging off."
• "Purchased a Patagonia down coat! Wore it a few times and noticed bleeding on the elbows and hood!"
• "I bought a cap, it was delivered [but it was a womans or kids size instead of mens/and it did not say this on the website]."

Rewards Program

Pros:

• "Love how good the customer rewards scheme is."
• "The fact that I can earn ‘points’ from purchases to spend on others is a really awesome feeling incentive."
• "The points system is also a massive bonus as you actually earn some decent kickback."

Cons:

• "They offer a customer rewards points system which is good but I had £8 on my account and have been trying to get in touch since October to find out where my points have gone."
• "No mention of expiry anywhere on website or reminder emails, no answer from CS."