The Flying Scotsman Health Centre - Doctors Surgery Reviews Summary

Staff Attitude

Pros:

• "The receptionist was incredibly sympathetic asking if I was okay."
• "Charlie the healthcare assistant is bloody brilliant and a credit to the surgery, he takes blood like its an art."
• "The receptionist was polite and welcoming."
• "All staff, security guard reception staff were very welcoming and kind."
• "The receptionists have always been very kind, understanding and pleasant."
• "Reception staff extremely helpful and patient."
• "Alan on main reception went out of his way to be helpful as did Marie within the dental waiting area."

Cons:

• "Rude staff and was more interested in getting finished Asap so he could carry on flirting with his assistant."
• "rudest doctor i’ve ever come across today, really rude & aggressive attitude, doesn't care about your problem."
• "Very very verse place in my life I changed this dr asap. Staff very rude."
• "also quite unpleasant staff at the reception."
• "It's an awful run surgery. Unfriendly staff on the phones not helpful."
• "Receptionist don't seem bothered about patients needs at all."
• "Unhelpful, rude personnel, waste of time."

Appointment Accessibility

Pros:

• "Got the appointment within 2 hours and now pain free."
• "I called up for an extraction on friday, and by sunday the tooth was out."
• "First class treatment from start to finish, phoned Sunday morning at 9-15 about having a tooth out, got an appointment 12-30 that day, back home 1-30pm."
• "I visited on monday afternoon with severe tooth pain, I was seen very quickly after arriving."
• "I had a tooth that had broken after phoning and speaking to a dental nurse the flying Scotsman centre phoned me back within a couple of hours a got me in the next day and removed the tooth."
• "I visited the flying Scotsman dental practice today. They were very patient and attentive."
• "I called and I will call again with all confidence, I was treated very well and the staff is very kind, the appointments were made in a reasonable time."

Cons:

• "today I start calling just 8:01AM... and 39 minutes waiting... reception after 39 minutes told me 'we are fully booked, try again tomorrow'... joke..?"
• "Tried phoning twice in 2 days and on both occasions got told a doctor will phone me back, 3rd day still waiting."
• "Impossible to get a booked appointment, if you try to call at 8am then when you finally get through 30 minutes later you get told that there are no appointments available that day."
• "Very poor service. Calling in morning, like 18, 19 on the queue and when they answer you have to call in next morning for appointment."
• "Getting an appointment here is harder than getting into Vatican!"
• "I've been on the phone for more than 15 min calling since 8am because i need a doctor and nothing."
• "Stay on the phone for nearly 1 hour to be told sorry no appointments left."

Quality of Medical Care

Pros:

• "Just been treated by a male dentist here, speechless..he is the best dentist I've ever experienced."
• "They were fantastic. I am such a nervous patient and had to go as an emergency with a problem tooth."
• "I have woken up today in significantly less pain."
• "Seen today for an urgent dental appointment via 111 regarding my wisdom teeth... Seen quickly and sorted with some antibiotics."
• "An outstanding service today."
• "I have just been to see an emergency dentist. I have depression and anxiety and she was so unbelievably amazing with me."
• "Very professional staff. Absolutely amazing dentist."

Cons:

• "Honestly useless, I’ve never had a doctors this bad. Wouldn’t recommend."
• "Worst experience since I try to get sorted my back pain. Need to wait almost year to get some further answers."
• "Horrible experience. Caused me stress & hassle."
• "Always being made to go without my medication.. knowing I’m pregnant too!!"
• "Very poor service doesn’t even cover it !!! Waited 3 weeks just for a phone call from the doctor."
• "The worst practice. Phone this morning like always they don’t have hours even for toddlers."
• "Most Horrible Health Center in Doncaster(should be buther centre) calling at 8 o clock morning after 40mins. somebody pick up phone and told you full booked stay away for you safety."