"The food lacks the defining flavours that launched the chain."
"Quality of food - taste was bland, cocktails were watered down."
"Children's chicken sweet & sour dish was more like spicy chicken pasta sauce."
"Worst Thai green curry I have ever had."
"The beef was very chewy."
"Spring rolls were cold, soggy and oily."
"The food was disappointing. The chicken Pad Thai was a plate of colourless mush, the chilli prawn rice, similar."
Service
Pros:
"Service is really fast but friendly - so “fast” food with quality (rather than saturated fat!)."
"Thank you Said for looking after us so well and for your spectacular cocktails."
"Staff are very friendly and helpful."
"Good service - Anthony, the guy who served us, was eager to help and taught us how to use the restaurant's app which gave us a £5 discount."
"Our service was quick - we had ordered both starters and mains and had out glasses filled with the good stuff within 5 minutes."
"Quality and speed of service was great."
"The staff are always really friendly and efficient too."
Cons:
"There was a bit too much noise last time I was there and the waiter didn't know what wine he was serving me."
"It was fully packed and the staff was not enough to serve everyone."
"Sometimes you feel as if you were interrupting something as regularly staff will go past and ignore you."
"Great food, but really bad service. After asking the waiter to take our orders 5 times, the manager came over."
"Wouldn’t give more than one star. A waitress in there trying to deceive costumer."
"Horrible customer service. Staff members were absolutely appalling."
"Very bad service experience. And it's a shame because the food was pretty good as was the location."
Ambience
Pros:
"Went here for my birthday with a large group. Great ambience and large, square tables, which is a great seating arrangement for groups."
"The ambience and interior decoration is quite cosy and nice."
"The environment is stunning, not too noisy but had a nice bustle."
"Very chic and classy atmosphere."
"Enjoyable atmosphere and comfortable interior - you share tables with other parties."
"The place is nice and chill! We went for a team lunch. The seats are wide and tables are quite spacious which is nice as ofter there is never enough space where to put food."
"The establishment manages to capture the essence of Thai culture, creating a vibrant and welcoming atmosphere."
Cons:
"The tables are quite large you have to get up and lesm across if you're sharing dishes."
"If you have a large party the tables are quite big to all sit around and it is hard to hear those from the other side!"
"They have the same group seating aesthetic everywhere and a very strong scent in the restaurant that I really didn’t care for it."
"When it gets full, the place can get very warm, they have ceiling fans, but they don't provide too much air."
"I didn't really like having to share a table with complete strangers."
"It's turned into a cafeteria atmosphere with terrible service and mediocre food."
"The duck curry was cloyingly sweet - I had the taste of sugar coating my mouth an hour later."
Value
Pros:
"Considering the price of the items, it is definitely well worth visiting."
"Talk about great value. I am already looking forward to going back!"
"You definitely get value for your money however as the portion sizes are decent and the quality of the food is high."
"Their £9.95 lunch offer seems reasonable."
"Prices are very reasonable for the quality of the venue and how famous the place is."
"It’s all very reasonably priced, and very filling!"
"One of my fav places in London. High quality food and great atmosphere for a reasonable price."
Cons:
"Insanely expensive and tiny. I took it out of the bag and laughed."
"Slightly expensive but this is Shoreditch."
"However recently the portions started quickly shrink despite prices going up to the point it is almost rip off with some of the dishes."
"Terribly overpriced for the quality and portion sizes."
"Because the portions were small, the meal was very expensive."
"For me, this place is overpriced considering how little sauce comes as standard and how much waiter-chasing you have to do."
"Had a pad thai, good taste but honestly too little portion... especially for the price."