The Great Thai Restaurant Reviews Summary

Staff Attitude

Pros:

• "The staff are so friendly and helpful if you want more garlic or chilli just say they are very eager to accommodate."
• "The service is fast and staff are polite."
• "Service was really kind and desserts were so good!"
• "The staff was friendly and attentive."
• "The service is absolutely amazing, super friendly and welcoming staffs."
• "Lovely staff and great service."
• "Staff very friendly and helpful."

Cons:

• "The attitude of some members of staff. Rude, unsmiley, and laughing at customers."
• "The only reason why there is a three on this review is simply because of the rudeness in the waitress."
• "Had to go three times through the bill with the very rude waitress."
• "Staff extremely rude, we asked for recommendations and they would giggle and recommend as if they were taking the mickey out of us."
• "The staff were incredibly rude and it almost felt like they paid us to eat."
• "One waitress was very rude and being pushy as if we should order quickly and just eat and go away."
• "I was greeted by a slightly stroppy girl who did need to learn how to smile more often."

Food Quality

Pros:

• "Great Thai green curry with prawn & tord man pla, this is a typical Thai cafe, if you have ever been traveling in south east Asia (Thai Land) you'll get it."
• "It definitely tasted like home, Thai chefs and waitresses here so it's super authentic."
• "The Best Tom Yum Soup in the UK."
• "Great food."
• "Food was super tasty and delicious."
• "The quality of the food is amazing."
• "Everything was very delicious, fresh, really great."

Cons:

• "The meat in the spare rib hot pot was unpleasant. Grey and nasty."
• "Very bad quality of food."
• "The food was barely sub-par."
• "I had chicken PAD SEE-IEW it was pretty much microwaved slop."
• "Food was in general too salty."
• "The mains (simple pad Thai) was very poor - soggy, probably microwaved, and smelt like gone off fish; inedible really."
• "Food was bland, watery, 'Tom yum' soup tasted like it was from an instant noodle packet."

Service and Experience

Pros:

• "The interior is designed to replicate the Thai Street Food stalls, and it makes the experience there better."
• "It's tiny but humble restaurant has a cosy and has this warm welcoming environment."
• "The staff working here are very sweet and the place feels very friendly."
• "Randomly came across this place last night, walking around looking for food. Quick service and excellent tasting food!"
• "Very small and cosy venue, well worth the experience."
• "Found a lovely little restaurant hidden away from all the hustle."
• "One of the best Thai food experiences I have ever had, especially their duck dishes."

Cons:

• "Felt so rushed while eating."
• "Didn't feel comfortable sitting and eating in the seat I was in."
• "Expect to pay a service charge of 10% for having your bowls delivered 2 feet across the room."
• "The overall atmosphere by the incredibly rude staff..."
• "We were asked to swap to a smaller table halfway in order to make space for another group."
• "Staff rushed us with our food."
• "At 21.45 we were served the bill without asking while we were still eating."

Value for Money

Pros:

• "The portions for the pad Thai is pretty big."
• "Affordable eat in prices by soho standards."
• "Reasonably priced for being close to Oxford street."
• "With a cold soft drink it was under £10 so good value."
• "Very good price/quality with most dishes under £10."
• "Price wise this is cheap considering it's in London."
• "Service always pleasant and reasonable prices."

Cons:

• "The food is ok, though considerably more expensive than their previous incarnation on Great Portland Street."
• "I thought it was pricey for what it was as plain rice and tea (bag) almost matched the cost of main dish."
• "Overall it was very pricey for what I received. Not ordering again."
• "It was a pricey lunch £14."
• "It's not a massive massive rip-off, around 15 for a small rice dish and some thai tea, but honestly wont be returning."
• "Very disappointed soup nor mai is awful I feel like eating bamboo stick bamboo it's very cheap why you don't use the best and young bamboo."
• "Beware hidden prices!!"

Accessibility and Convenience

Pros:

• "Never visited but ordered on deliveroo countless times. The pad Thai is one of the best around and well priced."
• "They now have a second outlet. Takeaway only towards Oxford Street tube end."
• "The staff were very knowledgeable helping us to pick something different from our normal Thai food choices."
• "Super flavorful and light."
• "Lots of Thai people frequent this restaurant which always indicates food of high standard."
• "Had Yen Ta Fo for lunch and it was delicious."
• "Very fresh food with amazing customer service."

Cons:

• "Discriminates babies on prams, they gave me a seat that was at a corner and all was fine. But when more people came in, they asked me to shift elsewhere."
• "Could you please clarify your lunchtime opening hours...says you're open until 3pm yet, twice, recently I've been told takeaway only on arriving at 2.40pm."
• "Unfortunately they have a minimum spend policy on card of £10 so if you don’t have cash you need to buy a starter or extras to reach the minimum spend."
• "I have peanut allergy and have ordered Padthai from Deliveroo, which has no method of letting the restaurant know of any allergies."
• "We were asked to swap to a smaller table halfway in order to make space for another group."
• "This place is not great. I waited ages to get a Pad Thai to take away as there was a mess up in my order."
• "I advise you not to eat here and have the same happen to you, the staff haven’t got a clue what they're doing and don’t care what they serve."