Taylor Rose MW South Croydon Reviews Summary

Professionalism and Expertise

Pros:

• "From the beginning, Shahida Begum and team demonstrated a high level of professionalism and expertise."
• "Very professional in their whole dealing with my house purchase and I will highly recommend them."
• "Responses were quick, polite, and professional."
• "Rihanna was in constant contact with us throughout the sale of our old and new home."
• "Taylor Rose are an exceptional solicitors."
• "Peter Way and his team are an extremely efficient and professional group of people."
• "Maria Christoforou is easily one of the very best in the industry."

Cons:

• "Unprofessional and lack of integrity."
• "Sent documents in a very disorganised manner."
• "Quoted the wrong purchase price in conveyance fee documents and took half a week to just correct."
• "Sent blank document templates by error (e.g. “Dear [insert client name]“ in the body of text), which is unprofessional."
• "The attitude of the solicitor reminded me of a teenager giving minimum effort to questions his mom asked."
• "The person allocated to me was absolutely poor at communicating information on my case."
• "They were also very slow."

Communication and Responsiveness

Pros:

• "Able to accommodate all my questions with quick responses."
• "Every time we called he picked up and he was exchanging emails with us outside of business hours."
• "I used to get email response within an hour."
• "Always quick to respond to calls and emails and extremely efficient."
• "Communication is absolutely key for something as big as buying a first home, and the team at TR were fantastic at replying to emails promptly, always being available for a phone call and keeping you in the loop on your case's progress."
• "E-mails were responded to within 24 hours, phone calls were always answered or calls returned without any follow up."
• "The whole team were very quick to respond to emails and calls to ensure that there were no delays."

Cons:

• "Paul Duncan was extremely hard to get hold of."
• "Buying our 3rd home was delayed due to them keep having email issues."
• "Unnecessary delays due to unable to send simply emails."
• "Rarely gave updates on the progress unless I initiated the communication."
• "I rang to make an appointment and was told someone would ring me back, later that day I called them as heard nothing and the female snapped 'well you won’t hear for 24/48hrs.'"
• "Very disappointing. Saw the good reviews and wanted to use a company local to me. Called 3 weeks ago. Was told someone would get back to me. No one did."
• "Only get answers when threatening to leave."

Efficiency and Timeliness

Pros:

• "The necessary searches were processed thoroughly and the documentation required was clearly presented."
• "Fast, efficient, reliable and always accessible."
• "The whole process took 8 weeks to exchange, and would have been even shorter if other parts of the chain had been as proactive."
• "They were extremely efficient in getting us to completion within a matter of weeks."
• "The entire process was smooth, efficient, and stress-free, thanks to the hard work and dedication of your team."
• "Every step of the process was explained clearly and timely."
• "Extremely fast responses, always ready and happy to answer my many questions over the phone, and the process was never delayed from his end, and always prompt."

Cons:

• "Overall avoid them. They are clearly over worked I will be using a smaller solicitors on our next buy."
• "Failed to exchange on 2 dates."
• "The service charged a higher fee boasting its digitalised services. However, I found the overall process no different to services typically offered by other firms."
• "I didn't feel like I was treated like a client due to the lack of basic customer service and professionalism."
• "They would answer all my questions but when you don't know the questions to ask or the jargon of the answers, this is a problem."
• "Their idea of chasing the sellers solicitors was to send an email. That is not chasing them, it's just laziness."
• "Completion date pushed back."

Customer Service and Support

Pros:

• "I genuinely felt looked after."
• "Great value for money, we'll certainly be using Humzahs services again."
• "Highly dedicated professional service."
• "Very impressed by these solicitors. They were very efficient and very professional."
• "The service we received was courteous, professional and friendly."
• "They made the conveyance process as stress free as possible."
• "They stand out from any other solicitors for moving house!"

Cons:

• "Overall avoid them."
• "The worst solicitors I have used."
• "Poor to no communication."
• "I would certainly not be recommending this Solicitors to friends or family."
• "I had high expectation and chose your service even though your fee is the highest amongst other options. At the end I didn't feel like I was treated like a client due to the lack of basic customer service and professionalism."
• "Impossible to get hold off case manager."
• "McMillian Williams are far from prompt and far from professional."