Barnfield Dental Studio Reviews Summary

Customer Service

Pros:

• "All the staff are friendly and welcoming, and they provide a high standard of service."
• "Always easy to get through to, appointments are well timed."
• "The reception staff and nurses are always really lovely too."
• "The reception staff are friendly and helpful."
• "Diane on reception made it very easy for me to book."
• "The Staff at Reception are so welcoming and helpful."
• "Friendly and helpful receptionists, and dental staff."

Cons:

• "However, not once she mentioned that I would be in Pain and if I should be talking any pain killers."
• "But when I arrived i wasn't asked which of the above I wanted to go with."
• "Its a shame that my last visit didn't go so well. Saw a different dentist on a day of being short staffed."
• "I was instantly made to feel uncomfortable, Gemma was extremely rude, I have never encountered such a lack of professionalism in medical practitioners."
• "Being told my teeth were a 'mess' then sneering while taking approximately 5mins to carelessly place a filling that lasted under 1 hour was a humiliating experience."
• "Awful. I previously saw Alex whom was useless, quite obviously disinterested and possibly not qualified?"

Clinical Experience

Pros:

• "Her attention to detail is far greater than any dentist I’ve been to before."
• "I had the most smooth wisdom tooth extraction done here and I had no pain or swollen."
• "The thorough examination was gentle and included x-rays."
• "Completely painless cracked tooth repair with 2 years guarantee which is very reassuring."
• "The dental work done was to the highest standard and time was spent explaining the procedure and answering questions."
• "The care by the Dentist and her nurse were of a high standard."
• "They really take the time to listen to your concerns and help come up with a way to improve your smile."

Cons:

• "Had an emergency appointment over Christmas with them which I was grateful for. The filling I had fell out and I was told when I paid them the £300 for it the appointment and filling it was guaranteed but the filling came out."
• "Emergency appointment as had toothache, although dentist tried all sorts couldn't locate tooth causing the problems."
• "The dentist fixed the tooth by doing some extra work but then as I was leaving I was told it would be £45 for an emergency appointment."
• "It used to take under 5 minutes for an examination, I had to visit the hospital several times due to issues he had not noticed."

Facility and Accessibility

Pros:

• "The practice is always VERY clean."
• "The Dental Studio is welcoming, clean and well organized."
• "Barnfield dental studio is a very clean and welcoming environment."
• "Clean and modern building, friendly staff and efficient service."
• "Barnfield Dental Studio is a lovely modern clean purpose-built building."
• "First impressions are that it is well presented and clean and also looks professional."
• "The new makeover makes the waiting room light and airy and informal putting you at ease before having treatment."

Cons:

• "Even though, sadly they do not see NHS patients anymore."
• "There was a slightly misleading sign outside the building saying that a text message would be sent to let me know when I could enter, when in fact the staff came to the door and asked for me by name."
• "Only con is that as a private paying patient, there is often a few weeks wait for an appointment."

COVID-19 Measures

Pros:

• "Given the current pandemic, the changes regarding when to arrive and what to do when I arrived were very clear in emails."
• "Everyone was very professional with thorough coronavirus checks and they were all super friendly too."
• "Extra procedures put in place due to Covid appear to be rigorously adhered to despite the extra work and different duties these entail."
• "There was adequate PPE in place for the duration, with multiple hand-washing stations and masks for all employees."
• "The current imposed restrictions are being very well adhered to before during and after treatment."
• "The dental studio are dealing really well with COVID and have put comprehensive and communicated strategies in place."

Cons:

• "They were running slightly behind, but these things happen."