Ponderosa Cafe Reviews Summary

Food Quality

Pros:

• "Tasty food and excellent customer service."
• "The cafe sells some tasty food, drink and even ice cream all at reasonable prices."
• "Awesome breakfast other meals are available but the breakfast is very good."
• "Amazing views, decent food and for a good price."
• "Good food and drink at the cafe."
• "The food at the Ponderosa is always good and price wise takes some beating."
• "The food is always freshly cooked and tasty."

Cons:

• "Had a full breakfast was okay at £5.95 but cheap sausages and a bit cold maybe use a plate warmer."
• "Food is your average cafe fare, nothing amazing."
• "The food is a bit like school dinners here."
• "The pie was far from the normal standard, chewy gristly meat & the mash was awful, likely packet stuff."
• "Must have caught the team at the wrong part of the day, we would have liked fish and chips but none left, so tried the sausage and chips and both of us didn't like the chips that were served up very weird."
• "The only downside to this place is the food isn't the greatest, it's pretty bog basic stuff, cheap sausage and the chips aren't special but it'll fill a hole in your stomach if you're hungry."
• "Food looks likes it's been there for while (days) and no taste at all."

Service

Pros:

• "Serving staff very efficient and with a smile."
• "Simon, Sam and all the staff and amazing, really friendly and always willing to help, and the food is great."
• "The young staff were most helpful and engaging which sometimes is not always the case at other venues."
• "Staff are friendly and helpful and keep the place clean and the service is quick and efficient."
• "The staff are always ready to help."
• "All the staff were helpful and friendly!"
• "The staff are always friendly and accommodating."

Cons:

• "This place is clearly in need of some attention. The place looks and operates like a Greecy spoon cafe."
• "The only issue was we got there about half 2 on Sunday and tried to order a bacon sandwich. We got told they'd stopped serving food."
• "Extremely annoyed that firstly your staff can't follow a simple instruction to not put them on in the first place."
• "Shuts early at 5.30pm which is a shame as I like to do ride outs in the evening."
• "The toilets are sickeningly bad. It's cold, it's grubby and generally an unpleasant experience to eat here."
• "I have little to no idea why anyone enjoys eating here. The food is passable, but the actual dining area is horrible."
• "If I could give this no stars I would. Staff totally ignored us when we waited to give our order so we walked out."

Ambiance and Location

Pros:

• "Beautiful scenery."
• "Fabulous views as you wind through the Horseshoe pass."
• "Stunning location up in the clouds."
• "Great views in a very scenic area, good size car parking area's servers decant food with inside and out side seating area's."
• "You will not find a café in the UK with nicer views, as it is on the side of a mountain with breathtaking views of the Welsh countryside."
• "Lovey spot. Panoramic view of Horseshoe Pass and surrounding hills."
• "Stunning panoramic views of the valley's and rolling hills of North Wales."

Cons:

• "Not as good as it used to be. Good biker stop and always lots of bikes especially on sunny days. Shame the hillside at the back of the carpark is covered in lots of rubbish."
• "Nice little cafe a little expensive but foods not bad at all shame the shop in the clouds has gone the atmosphere in the whole place has changed as a result."
• "Only sad thing was to see the damage caused by the fire on the mountains."
• "The gift shop was closed due to COVID restrictions."
• "The place was freezing, doors open!! It’s aimed at wheat and meat eaters. They had oat milk but I couldn’t have cappuccino with it. There was nothing gluten free."
• "Ok place to stop for the views, but cafe needs to sort out the mess the floors are in the extra seating area."
• "Unfortunately, the gift shop has been really scaled back due to covid, I expect."

Facilities

Pros:

• "The ponderosa cafe, has been here for donkeys years, a great place to stop, before or after, the horse shoe pass, at the cafe, you can have a Cook breakfast, lunch, tea, coffee, there are toilets, and a well stocked gift shop."
• "Also has on site souvenir shop which is handy as there aren't many places on the way home to buy a decent gift."
• "Toilets available and can be used by people not purchasing from the cafe for a donation."
• "Toilets are on site and a small gift shop is there too."
• "Wheel chair accessible. ladies gents and disabled toilets."
• "Toilets very clean, well stocked gift shop."
• "Toilets and facilities. Outside snack bar and ice cream parlour and inside restaurant."

Cons:

• "Don't be disabled & need to use the Toilets here. No lock on the door, No toilet roll and bin for disposal of Catheter product."
• "The toilets were disgusting with tired decor and door locks that are broken."
• "Toilets a bit depressing and gift shop tacky."
• "The ladies' were horrible. They were poorly maintained with missing locks and no toilet paper in a few of the cubicles and the hand dryer blew cold air."
• "They'd run out of a few items on the breakfast menu, yet the price was not reduced."
• "No provision for dog owners to enjoy the good food. So left dogs at home )-:}"
• "The cafe is open weather permitting only, I mean, winter time, when it's snowing, the road to there is closed, as it's dangerous."