Leeds City Museum Reviews Summary

Exhibits and Collections

Pros:

• "Well worth a visit. Its free to enter and has a wide range of exhibits from Leeds and the surrounding area."
• "The children would love visiting the animal models and replicas at the basement."
• "Great place to visit, would definitely recommend, have various sections such as life on earth, voices of Asia, Leeds history and ancient worlds."
• "A must visit museum that cover, life on earth, history of leeds, ancient life and environment."
• "From prehistoric Animals to the Egyptian times and the real life mummy on the top floor, very interesting."
• "A surprisingly extensive museum in the middle of Leeds. Fantastic Egyptian artefacts including a mummy."
• "Really rich collection, make kids know more of the world."

Cons:

• "Its heart is in the right place, however this city museum is tired. So many of the interactive elements are out of order or just plain broken."
• "Some information needs updation like the first Use of Chariot by Greeks."
• "Disappointing displays, some of which were so high in the wall you could hardly see them."
• "It’s a very good museum for kids, but it’s shoddy... the layout makes no sense, you have fossils upstairs and downstairs, mislabels on displays a leopard is a yak and so forth."
• "This museum is tired and underwhelming. The only part worth seeing is the Leeds history as the exploration into other world cultures is rather vapid."
• "Firstly almost all of the displays within glass casing are poorly presented due to the lighting."
• "A lot of the exhibits are looking a little tired now."

Facilities and Accessibility

Pros:

• "The café is brilliant and very well priced too."
• "The toilets are clean."
• "There are disabled access toilets and lifts to all floors. Wheelchair and pushchair access is via the cafe."
• "The entrance is Free for All."
• "Very clean facilities and friendly staff. Lovely child-friendly cafe which also sold gluten-free products."
• "All the staff were helpful and friendly."
• "Staff where friendly and helpful and is fully accessible for pushchairs and wheelchairs with ramps at the entrance and a lift within the building."

Cons:

• "Don't go with a pushchair use a baby carrier, too many stairs and lifts."
• "The only downside was the lift which took a long time to get to each floor."
• "The lift took forever as we had a buggy and there are many steps."
• "However, the stairs are irregular and uncomfortable, since they are made of stone and are steep."
• "The cafe leaves a lot to be desired. I got my little un a cheese sandwich and it was literally a slice of cheese on a ciabatta, not even buttered."
• "The café took a long time to serve. I think due to lack of staff."
• "However, the cafe seems permanently closed and the only lift to the four floors was out of order."

Staff and Service

Pros:

• "The staff are informative at the door so you know which way to go around."
• "Enthusiastic members of staff happy to help and inform."
• "Staff who greeted us were so friendly and welcoming."
• "All staff we encountered were great too."
• "Staff were friendly and knowledgeable, they made the experience more enjoyable."
• "Staff lovely, especially the lady who greeted us on the door."
• "Thank you for your smile at the entrance and on my way out."

Cons:

• "Does need some investment as some of the attractions were out of order."
• "Staff had no intention of interacting with the visitors."
• "Staff were always apologetic and friendly but they seemed unsupported by management in aforementioned issues."
• "The cafe was closed."
• "Cafe was also shut on our visit."
• "Issue with the restaurant though. I ordered a toasted cheese and ham Panini but what I got was a long roll that was microwaved."
• "The place could do with a deep clean, the toilets were smelly and quite frankly a hazard to health."

Overall Experience

Pros:

• "Top marks from a seasoned museum enthusiast‼️"
• "Will definitely visit again if in the area."
• "If you are visiting Leeds a visit to this museum would be time well spent."
• "Had a enjoyable walk around this Museum when we visited Leeds on a day out, plenty of things to see & very good if you have children to with activities for them."
• "Lovely free museum, so much to see."
• "A fab place to visit, could do with a bit more lighting in the animal part but apart from that its a lovely place for young kids."
• "An excellent experience for a family day out in the centre of Leeds."

Cons:

• "Ultimately, it wasn't a nice museum that I have expected."
• "I was quite disappointed with this museum, although it did provide some information about Leeds, and has a nice stuffed animal collection in the basement, I found it to be very lacking."
• "A little disappointing. Some interesting artifacts. Unfortunately, the arrangement appeared less about the actual materials and more about expressing woke politics."
• "The museum seems to oppose journalists and academics from speaking freely and doing their job."
• "Most of the interactive exhibits either had parts missing or didn't work including the touch screens, and this really spoilt the trip."
• "Really tired and old fashioned museum formula that simply doesn't work any more."
• "For a large city like Leeds the Museum is not that great."