Grounded London Reviews Summary

Food Quality

Pros:

• "Food was fresh, hot and delicious especially the short ribs."
• "The food was amazing! The chips were especially delicious !!"
• "The food proved to be both quick and tasty."
• "The food and its quality are so good."
• "The dishes we tried were all packed with flavour, well cooked, and clearly made from good quality ingredients."
• "The food tasted great with big portions and good pricing."
• "The food was excellent. We all ordered breakfast which all came piping hot and everything tasted fresh and well balanced."

Cons:

• "The burger was really dry and flavourless, I didn’t end up finishing it."
• "The macaroni was not to standard (no cream or cheese inside; just pasta and crust) and the turkey rashers was burnt and the other undercooked."
• "Not a fan of the English beef breakfast, I was really disappointed with this so would not recommend."
• "The chicken when you bit into felt like bones as it was that hard and the inside was dry and no moisture at all apart from the sauce."
• "Ham/ mortadella that it came with was tasteless, poor quality of meat, flat in general."
• "The hollandaise sauce was like coming from yesterday. The salmon was not looking like fresh."
• "The sausages tasted so horrible I couldn't believe it."

Service

Pros:

• "Thumbs up for the people working there because they are so kind and funny."
• "Staff are helpful and friendly."
• "Received an outstanding customer service from the wonderful Julia."
• "Fast and efficient service."
• "The servers were sure to keep us updated on table availability, etc. The service was amazing and the atmosphere was very warm and welcoming."
• "The service was friendly yet efficient."
• "The staff was super friendly and efficient."

Cons:

• "Okay service. Slightly off vibe from a lady member of staff who was having a stressful time organising a queue- abrupt, insisting I join the back of the queue."
• "Rushed and inattentive service."
• "The service was a bit slow."
• "We received our mains, starters, in that order, and waited almost 40 minutes for our drinks after having eaten our food."
• "I will say that the cafe did get extremely busy and all customers were left with one waitress that visibly looked overwhelmed."
• "We had been served by two different waitresses but their attitude were all not good, probably too busy all the time."
• "Absolutely appalling service you call the waiters they ignore you or tell someone else to attend."

Atmosphere

Pros:

• "Lovely atmosphere, friendly staff."
• "Very welcoming and warm place."
• "The atmosphere is very nice and inspiring to relax and enjoy the amazing food."
• "Everyone was friendly, seemed happy and the atmosphere was relaxed."
• "The general atmosphere of the place is great, I think the decor is quite cosy and it is very clean and minimalist."
• "The decor and atmosphere it creates is top notch and makes dining here a nice memorable experience."
• "The atmosphere in the cafe is amazing the servers were really friendly and the decor was really cool."

Cons:

• "The place is crowded and the tables are really close to each other."
• "Very cramped and loud inside. Was quite difficult to get to my seat."
• "The inside of the restaurant feels crowded."
• "As it is a trendy place with a long queue outside, it is very hard to enjoy the moment or to pay attention to the atmosphere."
• "Seating felt slightly cramped, had the sun hitting my eyes throughout the meal."
• "It’s difficult for big groups (more than 2 people) to eat there during busy times because the seating area can only handle two people at a time."
• "Tables are too close together."

Pricing

Pros:

• "For the price, the amount of food we were served was very reasonable."
• "The price - great value."
• "From the perspective of the guests, pricing is fair."
• "Good value for money."

Cons:

• "Slightly more pricey than other breakfast places in the area."
• "The portions are good, although the prices are still a bit steep considering it’s East ends."
• "Pricing was ok, will be a tad bit expensive as an everyday breakfast place for me."
• "The pricing is a little on the higher end depending on what is being ordered."