Address: 77 Harley St, London, W1G 8QN, United Kingdom
Phone: +443455485658
Rating: 4.9
based on 303 reviews.
Clinic Environment
Pros:
"The clinic itself is beautiful, clean and calming."
"Her room was an Absolute dream, loved the neutral, chic interior, everything was fresh and clean."
"The clinic is gorgeous 😍"
"The treatment room is bright, clean & modern, also in a great location."
"Her clinic is gorgeous and really well located and easy to find."
"The clinic is in a beautiful location and it is very nice and clean."
"The practice itself is stunning."
"The clinic is beautiful and every member of staff are just lovely."
Cons:
"I arrived only to be told Alice wasn’t even there despite specifically booking the appointment with her."
Staff Professionalism and Friendliness
Pros:
"The staff are very friendly and welcoming."
"Alice and her team make you feel welcome and safe from the moment you walk through the door."
"Alice has a lovely receptionist too."
Cons:
"Even complaints are not handled in a professional way."
"The man on the phone was rude at first."
Treatment Results
Pros:
"I'm beyond happy with the results so far."
"The results are exactly what I hoped for, I’m very happy."
"Her expertise and experience are unmatched, and she delivered natural-looking results tailored to my desires."
"I’ve been delighted with my treatments at Harley injectables."
"I am absolutely over the moon with the outcome and feel so much more confident already."
"She is honestly a magician and enhances your features without making it look like anything has been done!"
Cons:
"I got other treatments done elsewhere which lasted way longer."
"I initially left feeling happy with the results of the botox and lip filler but after 6 weeks, my forehead was almost back to full movement."
"I have since found a Doctor elsewhere to do my botox (which has so far lasted 4 months with no top-up required at all) and has been a much nicer experience generally."
Aftercare and Follow-up
Pros:
"She also provided me with comprehensive aftercare instructions and guidance."
"I had a follow up appointment 2 weeks later to check in on the results and she carried out a small top up to ensure the best results."
"We love the fact that she books follow up appointments to her treatments."
Cons:
"You are expected to pay for a top-up (after only 6 weeks when it should last 3-4 months)."
Value for Money
Pros:
"The team at Harley Street Injectables takes incredible care of my skin."
"Worth every penny."
"Great value for the level of expertise and results."
Cons:
"Prices are high - not worth it."
"Prices are high for what you get."
"Did not rate 5 stars due to the slightly pricier side of treatments in comparison with competitors."
Customer Service
Pros:
"Amazing service - Alice is so friendly and makes you feel so ease straight away."
"I've also had two HIFU treatments with Nicole and this is a 10/10 treatment - worth every penny."
"The staff are always accommodating."
"Alice makes you feel so relaxed and safe."
Cons:
"Zero star for their service and unprofessional approach to strive for reviews."
"I can't help but feel that if I was an 'influencer' I would have been given the top-up required with no questions asked."
"I wouldn’t recommend her at all and would tell anyone I know now to spend their money elsewhere."
Professionalism and Expertise
Pros:
"She was incredibly knowledgeable, reassuring, and gentle."
"Alice’s professionalism, eye for detail and experience cannot be faulted."
"Treatments are done with care and professionalism."
"Professional, courteous, and friendly."
"Valentina was great, she made me feel relaxed and at ease."
Cons:
"When I went in to see Alice she was also rude and told me 'Botox only lasts up to 3 months'."
Repeat Business and Loyalty
Pros:
"I have been a client of Alice’s for a few years now."
"I have been to Alice 3 times now and I can safely say I will never go to anyone else again."
"I will definitely be a returning customer!"
Cons:
"I will not be returning to the clinic for any future treatments."