Zenn Liverpool Reviews Summary

Ambiance and Decor

Pros:

• "This place certainly has the Wow factor, indeed, what a beautiful and amazing place."
• "The decor was stunning and so aesthetic."
• "It literally felt like I was in another country like LA or New York or something! The decor was absolutely stunning and super aesthetic."
• "The atmosphere is great, comfortable seating and space. Stimulating interiors."
• "The whole concept is a winner for me…dine and dance what’s not to like."

Cons:

• "We were seated on two separate tables in the corner of the restaurant near the staff exit and stairs."
• "This restaurant is not up to the standards I have been used to in Liverpool and the food is mediocre at best."
• "The place it’s self is really nice but should just stay as a bar instead of restaurant as the food reallt lets it down."

Food Quality and Variety

Pros:

• "The food was really delicious and full of flavour. Absolutely loved the sangria too!"
• "Food 2000000/10 - I had the lamb Shank, which literally fell right off the bone (SUPER succulent!)"
• "The menu is very variety. The food was so fresh and tasty."
• "We chose the small plates which were far from small. The teriyaki beef was the star of the show."
• "The food was some of the best food I have ever eaten In Liverpool."

Cons:

• "The only thing I would criticise is the £5 each for a balloon. Daylight robbery."
• "Drinks 7/10 - I got the Dragon Scroll which wasn't the best-tasting drink considering the price."
• "The food came out cold, very basic and our friends waited for their food whilst we ate."
• "Ordered the rack of lamb. Both of them were raw in the middle and were sent back."
• "The food was definitely not worth the price. The portions were tiny."

Service and Staff

Pros:

• "The service was great, you can’t fault it. Waitresses & Waiters kept checking if everything was alright which was very professional."
• "The staff are so friendly and can’t do enough to help, the atmosphere is perfect for a dinner and drinks setting."
• "Service was fast and polite the staff could not do enough for us, we will all definitely be returning."
• "Food and service was spot on. Just to note: if you wish to leave a tip for your particular server, pay cash."
• "The service was excellent with drinks topped up frequently our glasses were never empty."

Cons:

• "Incredibly rude bar manager... Manners manners cost nothing... Really really disappointed."
• "My only concern is they charge a service charge for already overpriced drinks."
• "Never got to eat here... I tried the website but you have to call them. So I did and all evening got no answer."
• "Waited over 20 mins for someone to come over to us when we first sat down, and we had to call them over."
• "Visited this place twice now and the service was shocking both times."

Entertainment and Atmosphere

Pros:

• "Loved the live entertainment."
• "Entertainment 10/10 - The magician was incredibly talented."
• "Great music, great drinks and a great atmosphere."
• "We had the sake sake bottomless brunch and it was the most gorgeous sunny day!"
• "The atmosphere was fab and the food was amazing, special mention for the cocktails too as they were insane!"

Cons:

• "All this man did was state his terms and conditions over and over again, not only was he not empathetic, he did not apologise once for the inconvenience."
• "I asked to speak to the manager about this just to gain some clarification... All this man did was state his terms and conditions over and over again."
• "Service was very slow, three hours into our evening we still hadn’t been served all of our food."
• "The magician was amazing however, the entertainment was interesting to say the least, dancers dancing on the middle section of the tables with short skirts and knickers on."
• "When the issues was highlighted to the manager the excuse he used for the white people being ok to be in with White Nike trainers was they was in early."