Physiofit Cambridge Reviews Summary

Effectiveness of Treatment

Pros:

• "I've been more or less headache free right from the beginning of treatment last month."
• "After taking my painkillers regularly for a few weeks I am now off them and completely pain free."
• "The exercises she recommended were very effective and I felt a noticeable improvement in my back pain after just a few sessions."
• "Thanks to her recommended exercises my shoulder is no longer painful and I have already regained some strength in my arm."
• "The strength in my knee has improved massively to the extent where I have been able to progress my tumbling."
• "After 6 sessions with Rowan I do not suffer any more pain on my right wrist and elbow."
• "One session with Chloe and she sorted it out (I had some inflammation of the knee). Transformational!"

Cons:

• "Then I was pushed to other specialist, which were 'more experience' but not as good."
• "Once I wanted to canceled 23 hours before appointment, they wanted to charged me of the full amount."
• "I didn’t like the fact that my massage was taken less time, but I was paying same price."

Professionalism and Knowledge

Pros:

• "She was always very knowledgeable about the injury and would communicate the solution very clearly."
• "Being given little videos of all the exercises I needed to do was unbelievably helpful."
• "She and the clinic have my highest recommendation for quick and easy-access healthcare."
• "She was very thorough making sure that I understood exactly how to do the exercises."
• "Rowan was able to identify the problem and explain the likely cause in a very easy to understand way."
• "Michelle made sure that we got to the real issue with my body, which has been misdiagnosed for years, and was great at explaining why other things were going wrong as a result."
• "Katherine was absolutely phenomenal in identifying the cause of my injury."

Cons:

• "No negative comments related to professionalism and knowledge were found in the reviews."

Customer Service and Care

Pros:

• "She always remembers you like you would be the only her patient."
• "I recommended Nicki to a friend who was also very happy with her treatment."
• "I was called back straight away by a leading practitioner who gave considerable time, showed care and understanding and was extremely helpful."
• "Throughout the experience Rowan was very professional and helpful."
• "I'm also very impressed with the manager. He is responsive and always does his best to answer my questions."
• "Alice has always welcomed me at the reception with a big smile and got back to me promptly and I have had life saving massages by Shelly!"
• "Henri always went out of her way to be available as much as possible."

Cons:

• "No negative comments related to customer service and care were found in the reviews."