Dobbies Garden Centre Stapleton Reviews Summary

Staff and Service

Pros:

• "Staff on the meat counter very pleasant."
• "The staff went out of their way for us and so pleasant."
• "The staff are always lovely and willing to do whatever they can to help."
• "Staff helpful and polite."
• "Friendly staff in hand to help."
• "The staff were very knowledgeable and were able to offer advice and recommendations based on my needs and preferences."
• "The staff are always really friendly and helpful."

Cons:

• "She was very rude rolling her eyes talking under her mask."
• "Unclean unhelpful staff and not worth a visit."
• "Staff in there are not very helpful."
• "Very poor customer service especially the manager."
• "One person on exit checkouts... staff talking oblivious to irritated people in queue."
• "The staff in the cafe / restaurant are (mostly) poor."
• "Staff were stressed and not very polite!"

Cafe and Food Quality

Pros:

• "We went to the restaurant for breakfast after and this was good value for what you get and worth it."
• "Wonderful selection of good food at the café."
• "Scones are freshly baked and are always delicious."
• "The food is always amazing!"
• "The Cafe has a good selection of food which is quite tasty."
• "Restaurant lovely, large variety of food. Freshly cooked."
• "The food was very nice as well!"

Cons:

• "Had Buttered chicken for lunch at £9.45... Vastly overpriced and under sized."
• "Food in restaurant greatly over priced for the quality provided."
• "Ordered hot chocolate... scones very dry don't think will bother again disappointed."
• "The salad that accompanied our panini was past its best and the tables were sticky."
• "Breakfasts looked greasy and basic."
• "The food is very poor and overpriced now."
• "Food quality seems to have gone really down hill, cakes were very disappointing and cheap tasting."

Cleanliness and Facilities

Pros:

• "Very clean they actually have warm water in the facilities and the hand drier blows warm air not cold so actually dries your hands."
• "A very pleasant Garden Centre to walk around and shop!"
• "Great place to visit."
• "Absolutely brilliant place!"
• "A spacious and extensive garden centre."
• "Dobbies Garden Centre is a beautiful place to go to. They are Wheelchair friendly and have Wheelchair parking spaces."
• "Beautiful garden centre! Beautiful displays, both inside and outside."

Cons:

• "Unfortunately there were two area where dogs had urinated and the owners made no effort to clean it up."
• "Toilets were also not overly clean and various aspects out of order in the gents."
• "The garden center and cafe as always are very good. The toilets are disgraceful, please please please update, and clean the toilets, they are terrible and very smelly."
• "The public toilets next to the main restaurant today I was horrified how dirty & shabby they are."
• "The fabric chairs at the tables are filthy, badly stained and in urgent need replacing with wipe clean fabric."
• "The whole place has gone downhill with dirty toilets, surly staff."
• "It seems a full refurbishment is overdue and a cleaning regime needs to be implemented through the day."

Value and Pricing

Pros:

• "Had a pleasant breakfast and was able to pick up some bargains."
• "Still reasonably priced."
• "Lots of parking available and free."
• "Great range of plants. Reasonable prices."
• "Good value, they have lots of 'plug' plants available."
• "The meats, amazing pork pies, and the like are of excellent quality and surprisingly not over-priced."
• "Prices are quite reasonable, joined the club, you get 10% off, everything."

Cons:

• "This garden centre used to be really good. It now is a mess."
• "Very overpriced on everything."
• "Rather expensive for the quality and quantity."
• "Prices are maybe not as 'keen' as they could be."
• "Nice cafe but maybe a bit pricey compared to others."
• "The plants themselves are quite overpriced."
• "Prices are very high on the items we checked during the visit."

Accessibility and Convenience

Pros:

• "A couple of other shops in same complex with huge carpark."
• "Good car parking (although don’t even bother trying to park in a child bay because these are taken over by people without children)."
• "It's worth a trip, as the parking is good, and there are two places for coffee."
• "There are also different shops inside of Dobbies."
• "Good car parking."
• "Good sized car park."
• "Plenty of parking with one way system and disabled bays."

Cons:

• "Can be a walk from the car park as it gets busy. I am disabled and wasn't able to find a disabled space so had to walk quite a distance which was very uncomfortable for me."
• "Cafe can be a little congested at busy times."
• "Considering that the majority of their customers seem to be OAPs, they dont have nearly enough disabled parking lots."
• "It was incredibly busy. We went to use the walk in centre for our covid jabs. We drove around for a while to get a disabled parking space and then it was so busy we decided against going in."
• "Negative point when on a mobility scooter it's hard to exit through till point at busy times."
• "Could do with more disabled parking spaces."
• "It's ok, plenty of choice but on the pricey side."