Cocotte Shoreditch Reviews Summary

Customer Service

Pros:

• "The level of customer service was 10/10 from start to finish."
• "Staff member...showed superb level of care and attention to detail."
• "Staffs are super friendly and nice."
• "Service was a real let down which is a shame as the food was good."
• "Service was fine but it’s quite pricey for the quantity of food."
• "Service was prompt and prices were reasonable."

Cons:

• "Very rude waitress... Extremely rude attitude."
• "Musin is a bit too loud so it is difficult to speak to each other."
• "The service was cold and quite inattentive."
• "Service was not great, did not feel that staff were very approachable."
• "Cold food, half way when through eating the waiter started cleaning the table."
• "Staff were pretty clueless and not organised despite having 3 of them for 15 customers."

Food Quality

Pros:

• "The food was superb. My friend opted for the Truffle Chicken Burger which she said was delicious."
• "Chicken is very tender and juicy, and the sauces are amazing."
• "The chicken was cooked and flavoured to perfection and just melted in my mouth."
• "The roasted chicken was tasty but a bit on the dry side - the reason for the 4 stars."
• "The chicken skin was crisp and well seasoned, but the meat itself was less flavourful."
• "The lentil and broccolini salad was an excellent mix of textures, and the mash was gorgeously creamy."

Cons:

• "The food arrived 30 mins late, the ice cream was entirely melted, the chicken was cold, the fries were soggy."
• "The biggest disappointment was the carrot cake which was so dry."
• "The chicken was dry (but I think they gave me the remains and didn’t make it fresh)."
• "The service got better with time but it started off a little off."
• "The desserts were great, but our side order of broccoli never arrived."
• "My burger’s bun was burnt and all ingredients tasted really bland."

Ambiance and Setting

Pros:

• "Nice cosy atmosphere."
• "Lovely Monday night dinner at South Kensington location."
• "The interiors are quite beautiful and romantic, so not bad for a date place either."
• "Friendly staff and nice setting, with a covered and heated outdoor space."
• "Visited for brunch with friends, the restaurant had a really relaxing vibe."
• "The atmosphere is great and everything was very professional and classy."

Cons:

• "Musin is a bit too loud so it is difficult to speak to each other."
• "I was sitting on a terrace and at 9:30 the waitress started packing up the terrace."
• "The only thing that was seasoned well and tasted good were the oregano chips."
• "Cold food, half way when through eating the waiter started cleaning the table."
• "The restaurant looks pretty, but the food is below average."
• "We were given the bill and asked to leave after 1 hour 50 minutes."

Price and Value

Pros:

• "Would recommend and will return."
• "We over-ordered and the lovely manager kindly boxed up leftovers."
• "Overall, the food was very good and the atmosphere is very comfortable."
• "Great food, particularly enjoyed the 'Green veggies & basil'; the basil & lemon dressing is incredible!"
• "Delicious Chicken with Nathalie Salad... I'd never ate such a great salad before."
• "The food was delicious and it hit the spot!"

Cons:

• "What brought it down for me is the overpriced starters and dessert."
• "The food didn’t quite live up to my expectations."
• "Taste to ££ value ratio was somewhat disappointing."
• "Food was average and admittedly overpriced."
• "The wines were not of my liking and they weren’t priced low either."
• "The chicken was slimy and devoid of flavour, accompanied by a chilli sauce which strangely tasted like soil."