"The staff are all very friendly and helpful and the handheld pods are great for information as you wander round the building."
"Staff yet again were helpful and had a friendly attitude."
"The staff are excellent and were more than happy to tell us about the history."
Cons:
"Sadly very smelly and staff didn't seem concerned when notified of issues like missing toys in childrens play area."
"Cafe staff pleasant but very disorganized."
"The only thing that let it down was the cafe sadly."
"The on site cafe was okay but they could not keep up with the orders or cleaning tables promptly as only two staff on duty."
"Felt unwanted towards the end. Staff weren't very friendly."
Castle and Architecture
Pros:
"Gorgeous little castle nestled in the woods on the outskirts of Cardiff."
"The architecture is unusual as it reminded me more of a Swiss castle than one in Wales."
"It's not a massive castle but it's definitely worth a visit just for its beauty and to go in the rooms to see and feel how they lived in our past."
"The interiors are perfectly maintained and the details of each room leave you speechless."
"The castle itself is a fascinating insite into how the more wealthy families built and sumptuously decorated their dream homes, in Victorian times."
"Beautiful castle! Nicely maintained since it was rebuilt in the 1800s."
"A beautifully maintained and well preserved castle."
Cons:
"The castle itself is really small and takes about half an hour to explore."
"Wallpaper coming away from the wall."
"The highly decorated interiors and rich furnishings of Castell Coch make it a dazzling masterpiece of the High Victorian era. However, in some areas the decor is suffering."
"Parts of the castle are still being refurbished, so some wall paper is peeling."
"Castle looked nice from the outside and in the courtyard, but when looking round, a lot of things didn't work and some areas looked run down."
Facilities and Amenities
Pros:
"Toilets, gift shop and cafe onsite."
"It's a CADW site, so free with the membership or 1/2 off with some other memberships like English Heritage."
"Free audio tour makes a big difference to this experience."
"There are baby change facilities in the toilets here."
"There is also a fairy hunt for the kids using augmented reality on your smart phone."
"Parking is on site and free...also ample."
"There are toilets onsite, a small tea room and a gift shop."
Cons:
"Cafe is very small and quite expensive."
"Car park free but busy so limited space."
"Tea Room is far too hot but served great food."
"Cafe was overly expensive and didn't cater for small children."
"Only thing that would improve it is to have a cafe or somewhere to buy water on site."