Pine Marten Harrogate Reviews Summary

Staff and Service

Pros:

• "Very friendly, helpful, pleasant staff."
• "The staff are the best thing about the place. Nothing was too much trouble."
• "The staff made us feel at home!"
• "The staff were very helpful, welcoming and friendly."
• "Staff helpful, welcoming, didn't crowd us but were always there when needed."
• "The service was impeccable, led by Ramona and the team, nothing was too much trouble and we were not left wanting for anything."
• "Efficient and enthusiastic team of staff but a special 'shout out' to Heidi who served between the bar and the restaurant with a friendly smile and a sociable approach to all the customers."

Cons:

• "No dedicated server and we constantly had to ask for service."
• "Not 1 member of staff came over to see if I was alright."
• "Too many staff stood around talking."
• "Slow, poor service. 15-20 minutes after sitting down to take initial drinks order."
• "It took nearly two hours to get hot lunches in front of us (inc the small kids)."
• "Staff appeared unhappy and hovered around but nothing seemed to happen quickly/efficiently."
• "Service was unbelievably chaotic."

Food Quality

Pros:

• "Food was lovely."
• "Food was delicious throughout starters to mains."
• "The food was fantastic, went for the pie and certainly didn’t regret it. Cooked to perfection and would highly recommend!"
• "The drinks are reasonably priced."
• "Staff was very attentive. Whole grain salad with lamb kebabs and pizza were excellent."
• "The food here is amazing, the service outstanding."
• "The food was very tasty and hot!"

Cons:

• "Pork belly was inedible."
• "English beer should not be freezing cold, roast potatoes should served not be served raw!"
• "It arrived very pink and fatty. Very chewy to eat. The Yorkshire puddings were cold."
• "The chicken was rather dry and some of the vegetables weren't hot."
• "Beef over cooked, cold and tough as old boots."
• "Terrible food with table service knowledge on the food even less impressive."
• "The food was poor. Fish and chips, the chips were few and scraps."

Ambience and Decor

Pros:

• "What a totally fabulous quirky country pub."
• "Decor has been beautifully updated and feels comfy and luxurious."
• "The hotel was a lovely mixture of old and new!"
• "Stayed last night and we LOVED the bright, comfortable and funky interior."
• "All the interior decor is clean and modern but the garden is a wonderful space."
• "A very nice pub with a garden as impressive as the building itself."
• "Great building with a wonderful mix of old and modern decor."

Cons:

• "The venue has become tired and the main staircase smells of urine which may be a leak from the bathrooms above or from failure to mop the gents floor."
• "Unfortunately, since October 2021 refurb, ambience has totally changed, now more like a city pub with many different themes and colour schemes running through the building."
• "Was expecting a pub-feel but found a really garish interior that felt more like a nightclub!"
• "The only personal criticism would be the decor. Beautiful period place with gross modern eliminated pictures on the walls."
• "there is a distinct lack of atmosphere in the restaurant."
• "The doors locked at night on the hallway so you were stuck unless you used a very Lonley fire exit."
• "Most of us were sitting with our coats on. Not a pleasant experience."

Value and Pricing

Pros:

• "Will certainly return, good value and pleasant surroundings."
• "The drinks are reasonably priced."
• "It’s not the cheapest of pubs but for a more special occasion I’d certainly return."
• "We chose the Wine & Dine menu, it was excellent value for money, the choice was really good selection."
• "Excellent value for service received thanks again for a lovely stay."
• "Food is good and the £100 deal for two x three course meals and bottle of wine is good value."
• "Menu was comprehensive; not cheap but excellent food."

Cons:

• "Disappointing. Very slow service, and very small portions."
• "Very slow service, and very small portions, coupled with very high prices do not a good experience make."
• "Over priced for the quality of food."
• "Did think with delivery charge of £3.99, and service charge, it was a bit expensive."
• "Expensive for standard and quality received."
• "food tasted great but the portion size for the price left a lot to be desired."
• "In a nutshell, it seems to be overpriced for the offering."