The Smile Clinic Reviews Summary

Customer Service

Pros:

• "She explained everything I need to have done and although I needed an extraction that was also dealt with quickly and efficiently."
• "Very professional service here, and always feel relaxed at my appointment, always friendly and helpful with full explanation of treatment that is needed."
• "Excellent service from start to finish, managed to squeeze me in for a tooth extraction despite me having fallen off the patient list."
• "The receptionists were very professional and polite - booked me straight in for a new patient checkup."
• "I rang up last week to book an appointment and the lady at reception was so pleasant to talk to, she was very friendly and helpful."
• "The receptionists are always polite and friendly. The dentists always put me at ease as they are friendly and distract you with conversations and talk you through what they are doing."
• "The staff on reception are always polite and helpful and the dentist explained the procedure and reassured my Daughter a lot during a tooth extraction!"

Cons:

• "The customer service could be better too."
• "Wouldn’t even rate 1 star. Lack of staff and lack of communication and certainly no customer service skills."
• "Receptionist is very rude!"
• "Reception staff are all very incompetent and all blame it on a new starter."
• "Rude receptionists, and even ruder dentists!!"
• "Absolutely shocking customer service from mostly the receptionist and the management! Very rude on the phone."
• "Hardly answer their phones and if they do they talk over you."

Professionalism

Pros:

• "Dr Seedat is brilliant, always welcoming and helpful!"
• "All the nurse here were amazing."
• "All members of staff were friendly, polite, professional, eye contact, caring."
• "The Staff are really professional, very friendly and welcoming."
• "Nothing but a positive and professional experience at this practice!"
• "The staff were friendly and the dentist and dental nurse really made my children, who also had appointments, feel at ease."
• "The dentist and her colleague were very friendly and thorough in their job giving me a run down of what needs to be done to my teeth over the next month."

Cons:

• "Awful. Avoid at all costs."
• "Pointless even joining this dentist practice. Very unprofessional and very unorganized."
• "The only time they did an extraction on me they managed to snap my tooth."
• "The dentist rushed me when I came inside and the girls at the reception were gossiping, it wasn’t a professional environment overall I was not pleased."
• "Did not give the correct amount of anaesthetic for a filling which meant I was in a lot of pain."
• "Worse clinic ever, treating people so badly, removing all my family from their registration without genuine reason."
• "Very bad dental practice, very unprofessional and rude receptionist and manager."

Clinic Environment

Pros:

• "From the second I walked in the door I was welcomed by all staff."
• "The rooms are always clean."
• "I used to hate going to the dentist until I found the Smile Clinic at Horwich."

Cons:

• "The practice was not clean there was hair fall on the floor."
• "Rude receptionist, appointments are never on time (you will be waiting 45 mins + from your allotted time)."
• "They give you an appointment time but you can be sat waiting for over 45 mins but if you're 2 mins late they don't let you in!"
• "Regular see dentist 45-60 mins after appointment time."
• "The practice was not clean there was hair fall on the floor, I would not recommend this as a dental practice."