The Runner Pub Reviews Summary

Staff and Service

Pros:

• "Staff are friendly and always welcoming."
• "Went out for a family meal and was served by a lovely young lady on Sunday who was so helpful and kind and polite."
• "Very friendly staff, great welcome and service."
• "Staff are very friendly and attentive to provide an excellent service."
• "The staff at the Runner was amazing so accommodating."
• "Staff are fantastic and so friendly, which is one of the reasons we keep going back."
• "The waitress (girl with the red hair) who served us had such great customer service, so helpful and couldn’t do enough for us."

Cons:

• "Some of the staff need a bit more training and courtesy."
• "Was glared at by older staff hurrying us to order food."
• "Friendly place, new waitress does need to be a little more attentive to customers, I found it quite difficult to get her attention when wanting to order another drink."
• "Been disappointed by some of the staff on a few recent visits, some of them didn't really seem to know what they were doing and need more training."
• "The blonde waitress pretty much threw a packet of peanuts at my partner, and the red-haired waitress actively avoided eye contact."
• "Miserable bar lady I presume is the land lady and the bar man was no nicer."
• "Very blunt and rude throughout, slow service, inconsiderate of allergies, intolerances and dietary requirements."

Food Quality

Pros:

• "I was very impressed with the service and great food."
• "Everything was delicious."
• "Really happy with the food."
• "Excellent food. Girlfriend loved the lasagne and they serve a great pint."
• "The roast was very tasty!"
• "Food was freshly cooked and enjoyed."
• "Food was cooked well and was very tasty....I loved their chips...which were chunky home made chips."

Cons:

• "Too expensive for this kind of service and quality of food!"
• "Recently attended a function food was below par."
• "The worst meal I've ever eaten out. Son's burger was cold and burnt."
• "The food isn't that great though, so I wouldn't eat here again - bland and tasteless."
• "The basque cheesecake was not a real basque cheesecake and definitely a few days old."
• "To our surprise the food wasn’t great at all."
• "Asked for rare steak got a really well done one. Gravy for pie is little more than brown water and gammon is so salty it couldn't be eaten."

Ambiance and Atmosphere

Pros:

• "The place is nice, great seeing with the river running through."
• "The playpark is a great draw to this pub as it means the kids can play while the adults can socialise, the stream is a nice feature."
• "Nice little pub, dog friendly and place for children to run around, it's got the river Ray running through with a water wheel which is rather relaxing."
• "Lovely atmosphere, they are very pro active in creating the right ambience."
• "A pleasant pub nice garden running stream etc."
• "Lovely atmosphere and great outside spaces, in the garden and on the covered terrace."
• "Great to enjoy a large pub garden next to a stream on a warm June evening after busy day at work."

Cons:

• "A very dark atmosphere and felt uncomfortable."
• "Lots of screaming kids running around could be annoying so not a place for a quiet drink with a dog who wants peace and quiet."
• "Love it when it's quiet but when busy on weekend the food is rushed. People complaining about undercooked chicken. Put me off since."
• "The kids park is run down though, sharp broken wood and bolts exposed."
• "It’s run by the most GRUMPIEST and RUDE people."
• "No real wow factor attracting you here than cheaper local alternatives."
• "My chicken was over cooked and dry and the chips were cold and disgusting!"