Address: 74 Alma Rd, Clifton, Bristol BS8 2DJ, United Kingdom
Phone: +441179098985
Rating: 4.0
based on 320 reviews.
Customer Service
Pros:
"The staff are all very friendly and very professional."
"Megan was absolutely brilliant, guiding us through the process every step of the way."
"Alice then made the photo selection process really fun and helped us choose the best selection of shots for our home."
"Jess was very patient with us as we took ages deciding on what photos we wanted."
"Thank you Hazel for taking the time to go through the photos to help us make our selection without pressuring us to buying more than we wanted."
"The team were so welcoming and put me and my lovely dog at ease from the get go."
"All the staff are friendly and take their time with you, I didn’t feel rushed at all."
Cons:
"I also felt a bit uncomfortable with the hard sell tactics they used with the photos, like you feel pressured to buy."
"Waste of time, pushy sales team and they base this whole scam on pure emotional blackmail."
"Manager Debbie Waygood not helpful at all."
"The photographer lacked warmth, we were left waiting ages due to technical errors with the computers and the communication after the last shoot was so bad I had to make a formal complaint."
"The makeup was ok but the stylist was tired and not very welcoming."
"The way your staff in the Bristol galleries approach people is honestly rude they just get in your face."
"‘Competition’ advert - a total scam!!"
Photography Quality
Pros:
"The quality of the makeup and the diversity of the photoshoot room were top-notch and the final photographs were better than I could've ever imagined."
"Photos turned out amazing too, and just left feeling so confident and proud."
"Our photographer was amazing and made us feel so at ease!"
"The photographer was super talented and definitely made sure to get your best angles!"
"The photographs taken were stunning and my overall experience was one to remember."
"We got some truly gorgeous photos - the magical fairy edits are just perfect and so clever."
"The photographers Megan and Alice were super lovely."
Cons:
"The whole experience was unprofessional and what I thought was going to build my confidence left me crying in my car to my husband when he collected me out of the rain."
"Gorgeous photos but don't believe the hype, publicity or anything else about what your experience here will be - you're here to give them money and that is all."
"Most of the photos were average and terribly edited (oversaturated, colours changed into oblivion etc)."
"The photographer could see I was hot and bothered but just continued to rush me into poses which are really not suited to my body shape and felt that they was just generic poses they tell everyone to sit in."
"I ended up buying just one photo because honestly i felt like i didn't love any of them."
"Not once did they ask to photograph my tattoos."
"Company which steel money from people!!!"
Price and Value
Pros:
"Was very happy with the end result and got the full package, the price is what you would expect for the experience and amazing photos."
"He had a complimentary superhero photoshoot in 2022 and, of course, I had to get all of the photos and it was a decent price."
"We went for a package to buy the photos and copyright for them which wasn't as spendy as we were anticipating."
"The payment plans were also a great option to make things more affordable."
"We have some fantastic photos to treasure."
"The photos are very good value when you see all the passion and hard work the family team put into them."
"All in all it was an incredible 3 hours and we now have memories to last a lifetime…all saved to our phone within 10 minutes of walking out the door."
Cons:
"£70 per print and £85 per digital copy seems excessive."
"Basically, as other reviews have mentioned, if you want any of the digital photos it costs an arm and a leg."
"Unfortunately the prices of the photos were above our budget. In the end, I ended up with only two digital photos for £170."
"The pricing for digital photos alone is despicable. If I was aware of the prices I wouldn’t have showed up."
"They charge you £85 pounds per photo and they don't give you raw pictures."
"The prices are quite frankly astonishing. £600 for 5 digital photos!"
"The cost was also a lot higher than other photographers I've used with less photos at the end and the print quality wasn't so good."
Experience and Atmosphere
Pros:
"I went in for the femme fatale shoot and had an amazing time and some shots that I love ❤️"
"The viewing after is incredible! A dark room watching all of the hard work they all put in come to life through the insane photos of you they take!"
"Brilliant experience!!"
"Hair and makeup was stunning and I’ve never felt so confident when looking back at images of myself!"
"It was magical from start to finish for her!"
"Had an excellent time, Katie gave us a great experience and made us feel comfortable with a little 9 month old that didn’t want to stay still."
"Wonderful photography and service from Jack, Alice and Hazel."
Cons:
"Scam!! They say it’s a free shoot but it’s not, as you pay for it when you pay the deposit which they know you’re never getting back."
"After 6months they call me and ask for viewing (I don’t need photos anymore, I am not leaving in Bristol) they don’t want to refund deposit."
"It’s a disgusting scam out of principle anyway, but adding those extortionate prices to it all makes it simply shocking."
"Felt like a scam"
"Horrible place! Not recommended."
"So anyone who has been offered a makeover as a prize just say no and save yourself the money and the embarrassment."
"To be honest, it felt like a scam. Save your money, research local photographers, they are probably cheaper."