Address: Stafford Park 4, Telford, TF3 3BA, United Kingdom
Phone: +441952291900
Rating: 4.1
based on 216 reviews.
Customer Service
Pros:
"The staff at Kwik Fit have always been kind and courteous."
"I usually feel very intimidated at garages, not knowing much about cars, but I was welcomed by David and he explained everything to me, going that extra mile to help me."
"Great customer service, the staff were all super friendly and welcoming."
"Very respectful and didn't treat me like a woman who knew nothing about cars."
"Gentleman on reception (Adcock) was really helpful and the two lads who looked at my tyres explained why they needed changing."
"I always find the staff very friendly and helpful here, but I do feel I must raise a concern or two."
"Both Toby the manager & the man who did the repairs... were friendly & took the time to explain to me what had been found & done."
Cons:
"The staff were absolutely vile, they were so rude."
"The Staff didn’t know what they were talking about and treated me different because i didn’t get them to do the mot failure defects."
"not good customer service at all."
"I was treated very roudly, unfairly and felt myself his behaviour was against my skin."
"Wouldn’t even give one star if I could. Awful customer service."
"Absolutely shocking customer service in the garage and on the customer service help line."
"Staff walking around, chatting and not looking after customers."
Pricing
Pros:
"The online price was £195 but the in-store 'retail' price for the same tyres was in excess of £300."
"I had a puncture on a Sunday. They managed to fit me in to mend my tyre, at a very reasonable price."
"Great service from the team here. I had concerns over some damage to the side wall of a tyre and expected to need a replacement... They examined the tyre and explained that it was structurally sound and didn't need replacing after all, result!"
"He appreciated my situation, sorted the tyre in double-quick time and was kind enough to do so for a price I won't mention here, but was the best possible value."
"I received a warm smile welcome on arrival. Excellent service 👏I required a new tyre replacement."
"Absolutely 5stars had 4 tyres fitted a couple of month's ago excellent service."
"Great experience, they did the job in the price promised."
Cons:
"The actual cost was no cheaper than my local garage."
"If i had known that before going in I could have and would have ordered a new tyre over the Internet for £101 whilst sitting on the carpark for well over an hour. Instead of being quoted the over inflated price of £128.49 for the same tyre."
"Then finally when my breaks were done I was hit with a bill for £290!! For apparently the cheapest break discs and pads! I know for a fact that they were not what I asked for."
"I was quoted £110 for 2 new tyres, rather expensive for tyres that usually only cost £33 a piece elsewhere."
"Really let down by them, hugely over priced for work my car needed to pass an MOT."
"Because was not told beforehand you would charge £16.50 extras for tracking etc - other garages do this without additional charge."
"Not impressed. You expect the assistant manager to look at the condition of a tyre, read the tyre size and order the correct size of tyre."
Efficiency
Pros:
"The quality of the service and the speed which they work through the vehicles is staggering."
"Dave managed to replace the burst tyre on our rental car in no time even though we arrived just 10 minutes prior to closing."
"I went to them and they fix it in 5minutes. Quick fix!"
"Had all four tyres changed today. Was there for about an hour in all..so very quick service!"
"Visited here today and kwik Fit master technician Jav helped me out fixed my problem and got me back on the road excellent guy and company highly recommend this place don't hesitate to come here and get your car problems solved AAAAA++++."
"Great service at very short notice. After getting a puncture at 5:30 pm the team fitted me in for a new tyre and got it fitted within half an hour."
"Turned up an hour earlier than I was supposed to but the manager was Brill and although I was I told I could sit and waiting may not get looked at until my time. I didn't have to wait any longer than it should have."
Cons:
"Was the first customer, took the team plenty time before my car was moved into the workshop."
"Lately I've had a four hour wait to get a couple of tyres changed and tracking done and today, six months later, I found out that the new tyres have worn bald on the inside because the tracking is completely out."
"By 3pm I had still not had a phone call to update me. Given they were due to shut at 4pm I then rang several times, but there was no answer."
"Polite service but work started approx. 30 minutes after appointment time."
"Friendly customer service but should be called slow fit. I've been here 1:40 for two tyres and still counting, with a prearranged time slot."
"Booked for two tyres to be changed the day prior, I took two hours and fifteen minutes for what an independent shop completed in 25 minutes."
"I can't give 5 stars as I was there for 6 hours to get my car an MOT and service."