Address: Orbital Park, Orbital Park Roundabout, Ashford TN24 0SN, United Kingdom
Phone: +441233364847
Rating: 4.8
based on 282 reviews.
Customer Service
Pros:
"I have just bought a lovely Toyota Auris and am extremely pleased with the service provided by James and Toyota Ashford."
"Very pleased with the professional and friendly manner we were treated, and nothing was too much trouble."
"James McHutchison was brilliant in helping us purchase our first car from a main dealership."
"They were absolutely brilliant."
"I love driving my Toyota Aygo and have received many compliments."
"Clients are kept up to date from booking to collection."
"I've been using this place for years. Always superb service with a personal touch."
Cons:
"Sad update, found a problem post sale and dealership doesn't want to know."
"I wouldn't give them 1 star because there's no Zoro. Poor service very disappointing."
"Due to poor service and other reasons i had to return the car."
"The only slight downside was that when the vehicle was returned to me the threaded gear knob on the vehicle was not tightened all the way so it would rotate when I changed gears."
"Car was dirty Manager needs service knowledge as well they don't know how to talk with customer."
"ZERO STARS! Absolutely terrible place the car went in for a paint job and came out and the sat nav wasn't working."
"The conversation I had with the manager was child like and unprofessional, he just kept saying 'it wasn't us' and it was already not working, it absolutely was working before it went in because I used it the day before."
Sales Experience
Pros:
"James McHutchison was excellent in helping us find the car that is right for us."
"James made sure we were understood the features fully and were happy about our purchase before we left."
"James was polite, professional and knowledgeable, a real pleasure to deal with and he kept me updated through the whole process, nothing was too much trouble."
"Good experience overall. i highly recommend the Toyota Ashford branch."
"From start to finish Chris P was incredibly helpful, ensuring all our needs were met."
"The entire transaction from start to finish was smooth and special thanks to Ben for making it a pleasant experience."
"Stuart was knowledgeable, professional, extremely helpful and kept me informed throughout the whole process."
Cons:
"I was fed a bizarre story about a '21 year old' leaving a large cash deposit before a test drive and then declining for some spurious reason."
"I bought the car because it was very good if overpriced and the salesman I eventually saw was more down to earth and didn't try to sell me things I didn't want."
"I think i interrupted his tea-break as he didn't seem that interested."
"The only reason I have only given 4 stars is the finance arrangements were not fully explained on my first visit."
"I was ready to order, but they couldn't give me a price for my car because the model wouldn't be ready April May."
"The information was relayed to me in good time by the sales manager but other than that, email communications was unfortunately, below standard as I found I had to chase up for answers to queries and much time was lost as a consequence (some questions were never responded to)."
"Please do not patronise them, they welcome you with open arms to collect your money and turn their back on you the moment the deal is closed."
After Sales and Support
Pros:
"A couple of fairly minor things required attention a few months after buying and I was a little concerned that living 230 miles away would present problems with after sales, non warranty issues."
"I also appreciate that my emails are getting a fast response to any questions I have had and knowing kash is there to answer them when he can keeps me feeling in safe hands."
"We were on holiday and had a puncture. Puncture repaired but the tyre warning light on our Yaris would not go out. We stopped at Steven Engell in Ashford. Their mechanic, Martin, came to our aid and reset it all for us, and away we went."
"I have since gone back to my local Toyota dealer who kindly offered one free of charge on the same day."
"From my first telephone conversation with Transactions Manager Wayne Berger I knew I'd made the right choice, Wayne and centre manager Matt Brown provided myself with absolutely everything I required to move forward."
"Arguably the best customer service I have ever received anywhere, let alone at a motor dealership."
"The car was prepared to the highest standard, as was the friendly, knowledgeable, and professional manner shown to us by him."
Cons:
"Absolutely great service when you buy a car, but I took the same car in just 6 months to sell with them where first I dnt get proper answers, second they valued my car nearly 5k less just for 6 months."
"I'm told that service records are all online these days so the car doesn't come with a physical log book but was told that I could be sent the previous ones as pdf files. I chased up for these but to date, still haven't had them emailed to me."
"This was taken up by a not to helpful service manager who informed me that was the procedure and nothing could be done to prevent a fail."
"Sales process is the easy bit, but issues are when we hope service steps in."
"I never felt rushed, pressured and there wasn't any hard sales pitch."
"Unfortunatley I'd had two fairly disappointing experiences elsewhere with other Toyota main dealers and decided to looker further afield, I was glad I did!"
"The rest were at best indifferent and at worst patronising."