The Mason's Arms Reviews Summary

Category: Pub Bristol

Address: Gloucestershire, 94 Gloucester Rd, Rudgeway, Bristol BS35 3QJ, United Kingdom

Phone: +441454412370

Rating: 4.1
based on 240 reviews.

Food Quality

Pros:

  • "The food is lovely and I think excellent value for money."
  • "Carvery was fantastic all hot and so much fresh vegetables to choose from."
  • "Our favourite is the pizza πŸ• and you won’t go hungry 🀀."
  • "Selection of puds was varied and I opted for a Rocky Road Sundae and was not disappointed...delicious."
  • "Both meals were hot and tasted lovely."
  • "Gammon and turkey was very tasty, carrots over cooked, cabbage had little to no flavour, the roast potatoes could do with crisping up, peas average."
  • "Food was hot and yummy."

Cons:

  • "The sticky toffee pudding was small and dry with not a lot of custard."
  • "The food was dried up and luke warm."
  • "Worst food ever, shame I have to give it one star."
  • "The roast potatoes were Extremely greasy and tasted as if they’ve been deep fried."
  • "All veg used was from frozen, it was warm not hot."
  • "The chicken in the burger was dry and the beef was slightly overdone."
  • "The food was bland (we had fish and chips, burger and chips, a small carvery and garlic flatbread and BBQ chicken poppers)."

Service

Pros:

  • "Family group of 11, nothing was too much trouble."
  • "The staff here are so friendly and helpful."
  • "Friendly and helpful staff too."
  • "Staff were welcoming and friendly."
  • "First thing I noticed was there was a great atmosphere, staff very friendly."
  • "Staff are extremely polite, friendly and helpful."
  • "Staff very much obliging, jess and her team were great, warm and welcoming."

Cons:

  • "The service was incredibly slow (especially considering the place was nearly empty)."
  • "Booked a table for 6:15, arrived to be told carvery was now closing."
  • "Lady at the bar was polite and friendly but the chap carving... had an attitude that was sullen."
  • "Never seem to have enough staff."
  • "Customer service definitely needs working on."
  • "Unfriendly and inattentive staff."
  • "Service was awful! Waited 25 minutes for scampi & chips."

Cleanliness

Pros:

  • "Parking is plentiful, and toilets were clean."
  • "Clean and tidy."
  • "Upon arrival the place was very quiet which was surprising for how close we are to Christmas but it was very cosy."
  • "The staff are always very welcoming and friendly, the restaurant has a very friendly atmosphere and the layout is very good."
  • "Great access to wheelchair users with lots of parking and accessible toilets."
  • "Kids love the venue because they can play outside safely."
  • "Very nicely cook food and a excellent choice."

Cons:

  • "Awful smell in toilets."
  • "But the tables are sticky, the chairs are stained and there seemed to be a lot of food on the floor."
  • "Toilet without a lock, ice cream station, obviously hadn't been cleaned from the night before, was appalling."
  • "The worse part was when we visited the toilets before leaving, the ladies were dirty and smelly, feet sticking to the floor, rusty, dirty radiator below the hand dryer, just a general damp and dingy atmosphere, my husband said the gents were the same."
  • "Feels like the whole place needs a deep clean."
  • "Restaurant smelt like clinical area, staff just didn't care."
  • "It’s worth mentioning that when we arrived the car park was pitch black, very difficult to see where we were walking."

Value

Pros:

  • "The food is great value for money."
  • "Good food and super value still exists in this economic climate!!"
  • "Really good value for the size of kids portions on the menu."
  • "The offers are great, it’s got a nice atmosphere."
  • "We paid extra for the large carvery on a Sunday which was lovely."
  • "A family friendly pub offering hearty meals at a reasonable price."
  • "Very good value and excellent food."

Cons:

  • "Can't recommend it at all and after being a patron for many years, will not be going back!"
  • "Although it was nice the portion size was very small and not good value."
  • "Pretty average. Hadn't been for 20 years and don't honestly believe I will challenge that in the future."
  • "The carvery is not a patch on the carvery they used to do, it was dry and tasteless 😧."
  • "Not great for people who are mobility aid dependent."
  • "Not worth the over Β£100 spent between us all!"
  • "Desserts we nice but otherwise absolutely awful."

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