Drawbridge Reviews Summary

Ambiance and Decor

Pros:

• "Very nice ambiance and fabulous interior."
• "Really great atmosphere, always busy and full of life."
• "The venue was dark (not in an interesting way), the floor sticky, the tables dirty, the toilets smelly, the kitchen suspicious..."
• "So large on the inside. Lovely pub with a welcoming atmosphere."
• "Went to the drawbridge last night with some friends and was amazed the decorations in the pub fit the seasonal theme and the Christmas display is fantastic!"
• "I loved the old photos of and sketches on the wall and the trivia that the front of the pub used to be part of the river a long time ago."
• "Place has recently undergone a refit looking fresh and new."

Cons:

• "The main bar area had a nice vibe, however the rest of the pub seemed unloved and run down."
• "The pub was spacious and airy with music playing a little loudly at lunchtime for my liking."
• "The venue was dark (not in an interesting way), the floor sticky, the tables dirty, the toilets smelly, the kitchen suspicious..."
• "Dirty outside seating area, filthy bar not seen a cloth for a long time."
• "Dirty table's not being cleared and expensive for drinks and all round not very clean."
• "Although this is a city centre pub, the prices are extremely expensive."
• "The only reason you would pop in is for convenience."

Service and Staff

Pros:

• "The service was polite and pleasant, patient."
• "the staff were absolutely brilliant, they went out of their way to make sure everything was OK for us, they were super friendly and very helpful."
• "All the staff were really friendly and smiling."
• "The lady clearing tables and delivering food was a shining example of how to provide excellent customer service while extremely rushed."
• "the staff are wonderful."
• "Staff were very helpful and constantly smiling and polite!"
• "Staff were brilliant and coped well."

Cons:

• "Staff are incompetent."
• "Someone had been sick in the toilet, made a real mess with toilet paper all over the place."
• "It was a bit busy when we arrived and it took a while to find a staff to show us our table."
• "Waited over 2 hours for our meal, didn't have most of the menu as kitchen problem and staff shortage."
• "Never enough staff and those serving are surly at best."
• "The young ladies behind the bar were miserable and didn’t seem to want to be there, service was slow."
• "Service at the bar was very slow."

Food and Drinks

Pros:

• "Come have nice drink in a nice atmosphere with good friends, good drinks and good food."
• "Had the most amazing Sunday roast dinner! Cooked to perfection, big portion and it was so good I still finished it all."
• "I had the veggie sliders which tasted amazing."
• "The food was outstanding!"
• "Quality of the food was really good."
• "The food was amazing. We really enjoyed it."
• "Great food and selection of drinks."

Cons:

• "Supposedly topped with salsa, guacamole, sour cream and jalapeño. Delivered to table but no sour cream. Then discovered no jalapeños!"
• "chips were at best lukewarm, onion rings were cold but the dry chicken was too hot to handle."
• "Took over an hour for food to come out when pub was half empty."
• "Half and Chicken was dry and poor quality and zapped in a microwave."
• "Lasagne was tasteless and cheese and no meat filling."
• "Fish finger sandwich all batter no fish."
• "Although all the staff were really sweet the wait 45 mins for pub fish and chips spoilt our time in there."

Facilities and Cleanliness

Pros:

• "Big Pub located on Bristol city centre with seating to the front."
• "Tables outside."
• "They had board games and foozball to keep us all entertained."
• "Nice as a meeting place before going to the City ground, big screens showing football."
• "It's a beautiful, rather spacious pub."
• "The place was very clean and great strict rules on covid."
• "Very tidy and stylish venue."

Cons:

• "Only really wanted to use the bathroom, but all 3 male cubicles didn't have a lock on."
• "Someone had been sick in the toilet, made a real mess with toilet paper all over the place."
• "Dirty outside seating area, filthy bar not seen a cloth for a long time."
• "The hand dryers were not working."
• "Needs a decent refurbishment. Toilets are disgusting."
• "The toilets were rather unpleasant too."
• "Glassware was also dirty which was just disappointing :("