The Brassmill Reviews Summary

Service

Pros:

• "Our waitress was nice."
• "Good food, great staff, Ian and Adam always remember us and have a quick chat."
• "I spoke to a waitress called Kim, who was absolutely delightful and seemed genuinely interested in whether we were happy and having a nice evening."
• "The staff are really friendly and the food is brilliant."
• "The service was excellent and waiting staff very attentive."
• "Our waitress Chrissy was so lovely and tentative, she made us feel so welcome."
• "The staff were friendly and the puddings are recommended!"

Cons:

• "We waited nearly 45minutes between courses."
• "No offer of apology from the manager who strutted around and would not make eye contact."
• "Miserable bar staff with poor attitude."
• "No communication from waiting staff at all."
• "Between courses our starter plates were still on the table whilst they were bringing the mains out."
• "The WORST service EVER. The most aggressive rude unhelpful bullish behaviour from a senior member of staff."
• "We felt a little more rushed than other visits."

Food Quality

Pros:

• "The sandwiches were of excellent quality and very reasonably priced compared to nearby options."
• "The quality of food is excellent and beautifully presented."
• "The most moist turkey dinner I've had, all the trimmings which made you so full at the end."
• "Great value, high quality food, always perfectly cooked and reasonable value."
• "Most of the food was absolutely delicious!!"
• "Food was delicious, it’s a gem of a place to visit."
• "The food was AMAZING, I had the hunters chicken schnitzel for mains and double chocolate brownie for dessert and it was mouthwateringly good."

Cons:

• "The hunters chicken was no better than a supermarket version."
• "The sticky toffee pudding and cheesecake portions were very small, not worth anything like £6.50."
• "The portion size would have been mean even as a side dish."
• "Raw prawns,, lots of meals not available although early evening, very dry burger, prices up quality down."
• "I had to send my meal back as it was very burnt."
• "A veggie wrap that was tasteless, limp brown salad garnish, cold chips."
• "The quaility of the food was poor and not worth the money."

Value for Money

Pros:

• "Note, the price of £20-30pp was including use of one of their semi frequent promotions, in this case 50% off of main courses."
• "In terms of costs, we were a party of 6, we had 2 courses and LOADS of drinks. Our bill was £168.00...more than fair."
• "What a great place! Really good value for money."
• "Reasonably priced and excellent service all in a beautifully decorated, clean pub."
• "Prices pretty reasonable too."
• "We are from the set price menu, 2 courses including the most gorgeous steak frites for £15."
• "Very pleasant service and good value for money."

Cons:

• "Even at half the price it would have been poor value for money."
• "The price was not acceptable, below average and expensive British pub food."
• "I was very disappointed by our Boxing Day evening meal... We were then charged £23.95 for one single course."
• "Well for the cost of the meals which I think is quite highly priced we were very very disappointed with what we both received."
• "£5.95 for the prawn and lobster cocktail 9 prawns and 3 tiny bits of lobster on a tiny bit of iceberg lettuce served on a large dinner plate with two bits of bread very poor."
• "Paid £17 for a handful of chips and piece of steak which was full of grizzle."
• "£60 down the drain."

Ambience

Pros:

• "The place is very warm and welcoming."
• "The pub is lovely, traditional and warm."
• "Very pleasant, clean surroundings with a country feel."
• "Lots of tasteful decorations around giving the whole place a warm and comfortable ambience."
• "The surroundings are clean, well presented and the decor has been well thought out."
• "They have outside seating overlooking the river. It's a lovely, peaceful spot."
• "Nice local pub. There's a fireplace that's not working but the overall ambience is warm and cosy."

Cons:

• "We went with friends for Sunday lunch and were put in the large room with 2 other big parties so it was quite noisy."
• "You would think the restaurant would be a little bit festive but it was cold and bleak."
• "The attitude of the staff not wanting to be there was clear."
• "Nice location but some areas inside were a bit clinical."
• "So our experience wasn’t as great as it could have been, all we could hear were conversations about how bad their husbands are and other problems that brought the atmosphere down a tad."
• "No positive comments regarding parking."
• "Disgraceful so over committed and under staffed!"