Address: Cranmore, Shepton Mallet, BA4 4QP, United Kingdom
Phone: +441749880417
Rating: 4.6
based on 275 reviews.
Train Journey
Pros:
"A round trip of approximately 4 miles behind a vintage steam engine, through the Somerset countryside."
"Definitely worth a visit and travel along the railway by authentic steam engine."
"The line is only two and a half miles long, but you can travel on it as much as you want with one ticket."
"For a single ticket you not only gain access to the whole facility, but you can ride as many of the train services as you like!"
"Your train ticket is unlimited for that day so you can travel up and down as many times as there are trains if you so wish."
"It's a short but beautiful trip up and down the track and once you have your ticket, you can use it all day if you like."
"The train journey isn't very long but it goes through some lovely countryside."
Cons:
"Not worthy at all, very short trip. Shabby train."
"It's not a very long ride... 10mins each way and at £14pp not a cheap 30mins."
"Interesting to see a steam locomotive up close but very disappointed that the rail track is only 2.5 miles long."
"It was very expensive ticket prices for such a short ride on the train."
"The only negative is that we felt the ticket prices were a bit pricey when compared with other railways."
"I found this one very pricey considering the short run."
"The train journey is short. Everywhere looks run down, neglected, dirty and in need of tidying up."
Staff and Service
Pros:
"Everyone v friendly and enthusiastic."
"Very good, volunteers on railway answered all my questions with ease."
"The railway staff were also dressed in period costume & very friendly & welcoming."
"All the staff/helpers were so helpful and informative."
"The staff were really helpful and knowledgeable."
"They say they are friendly and I could that spot on from the platform staff to the café staff."
"The staff are friendly and helpful, giving you an enjoyable day out."
Cons:
"Clear lack of investment in the infrastructure of this attraction has led to the place becoming completely run down with huge potholes in the car park."
"The railway staff were friendly and chatty, more than can be said for the restaurant staff who were curt, bordering on rude to customers."
"The cafe had a terrible smell of cooking fat so strong that I did not even bother to have a cup of tea."
"The ladies toilets were untidy and not very clean."
"Not enough disabled parking, not helped by people parking there without displaying blue badges."
"The compartment I was in looked like it had been vandalised."
"The windows were filthy, one lady pointed out where someone had left the contents of their nose on her window!"
Facilities and Amenities
Pros:
"The station cafe has a nice selection of food and drinks."
"Dog friendly 🐕😁."
"The restaurant served good, freshly cooked food."
"Plenty of on-site free parking."
"Easy to find and ample parking (free) when you arrive."
"The cafe serves lovely food and excellent coffee."
"Nice cafe with a good selection of food and drinks."
Cons:
"Cafe was very busy inside with limiter menu."
"There's an expensive cafe there and a few bits to look at."
"Unfortunately, the kitchen closed at 2:30pm so had to leave."
"The only reason I have given this a star is because the food was good and the train is authentic."
"The cafe was not brilliant menu-wise."
"Long wait to get a hot drink (cold) and an almost cold hotdog, very slow service, rather spoiled it."
"We didn't use the cafe but also didn't find it inviting due to the fact that chairs were piled on tables well before closing time."