East Somerset Railway Reviews Summary

Category: Heritage preservation

Address: Cranmore, Shepton Mallet, BA4 4QP, United Kingdom

Phone: +441749880417

Rating: 4.6
based on 275 reviews.

Train Journey

Pros:

  • "A round trip of approximately 4 miles behind a vintage steam engine, through the Somerset countryside."
  • "Definitely worth a visit and travel along the railway by authentic steam engine."
  • "The line is only two and a half miles long, but you can travel on it as much as you want with one ticket."
  • "For a single ticket you not only gain access to the whole facility, but you can ride as many of the train services as you like!"
  • "Your train ticket is unlimited for that day so you can travel up and down as many times as there are trains if you so wish."
  • "It's a short but beautiful trip up and down the track and once you have your ticket, you can use it all day if you like."
  • "The train journey isn't very long but it goes through some lovely countryside."

Cons:

  • "Not worthy at all, very short trip. Shabby train."
  • "It's not a very long ride... 10mins each way and at £14pp not a cheap 30mins."
  • "Interesting to see a steam locomotive up close but very disappointed that the rail track is only 2.5 miles long."
  • "It was very expensive ticket prices for such a short ride on the train."
  • "The only negative is that we felt the ticket prices were a bit pricey when compared with other railways."
  • "I found this one very pricey considering the short run."
  • "The train journey is short. Everywhere looks run down, neglected, dirty and in need of tidying up."

Staff and Service

Pros:

  • "Everyone v friendly and enthusiastic."
  • "Very good, volunteers on railway answered all my questions with ease."
  • "The railway staff were also dressed in period costume & very friendly & welcoming."
  • "All the staff/helpers were so helpful and informative."
  • "The staff were really helpful and knowledgeable."
  • "They say they are friendly and I could that spot on from the platform staff to the café staff."
  • "The staff are friendly and helpful, giving you an enjoyable day out."

Cons:

  • "Clear lack of investment in the infrastructure of this attraction has led to the place becoming completely run down with huge potholes in the car park."
  • "The railway staff were friendly and chatty, more than can be said for the restaurant staff who were curt, bordering on rude to customers."
  • "The cafe had a terrible smell of cooking fat so strong that I did not even bother to have a cup of tea."
  • "The ladies toilets were untidy and not very clean."
  • "Not enough disabled parking, not helped by people parking there without displaying blue badges."
  • "The compartment I was in looked like it had been vandalised."
  • "The windows were filthy, one lady pointed out where someone had left the contents of their nose on her window!"

Facilities and Amenities

Pros:

  • "The station cafe has a nice selection of food and drinks."
  • "Dog friendly 🐕😁."
  • "The restaurant served good, freshly cooked food."
  • "Plenty of on-site free parking."
  • "Easy to find and ample parking (free) when you arrive."
  • "The cafe serves lovely food and excellent coffee."
  • "Nice cafe with a good selection of food and drinks."

Cons:

  • "Cafe was very busy inside with limiter menu."
  • "There's an expensive cafe there and a few bits to look at."
  • "Unfortunately, the kitchen closed at 2:30pm so had to leave."
  • "The only reason I have given this a star is because the food was good and the train is authentic."
  • "The cafe was not brilliant menu-wise."
  • "Long wait to get a hot drink (cold) and an almost cold hotdog, very slow service, rather spoiled it."
  • "We didn't use the cafe but also didn't find it inviting due to the fact that chairs were piled on tables well before closing time."

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