Lidl Reviews Summary

Store Layout and Design

Pros:

• "Lidl Superstore in Plympton is a well laid out Supermarket."
• "This store is well laid out. Large aisles with good variety."
• "Newest and cleanest Lidl in Plymouth."
• "The shop is quite spacious but not that well arranged and rather untidy, it can seems rather like a Jumble Sale."
• "Love the new Lidl!!!! Large aisles with the usual fare but with added toilets and bakery, easy to access for those with mobility problems."
• "A nice big shiny Lidl, same stuff, same quality but loads of room in which to run around and grab a bargain."
• "Huge selection in store with wide aisles."

Cons:

• "The shop is quite spacious but not that well arranged and rather untidy, it can seems rather like a Jumble Sale."
• "Pretty rubbish store, apart from the stock! No tills open and they chuck you through the till."
• "They've just reorganised this store and it was a mess."
• "The place is a mess. Hardly anything you would expect in a supermarket."
• "However the shop without car park, is absolutely atrocious."
• "Garden furniture being distributed right in the main entrance, with far too many people all gathered in the way."
• "Nice spacious store unfortunately the availability was poor across the fresh more gaps than stock."

Staff and Customer Service

Pros:

• "Young man at check out was so nice and checked out my shopping. Staff very helpful when asked about anything I couldn't find myself."
• "The staff are also very helpful, both on shop floor & on the checkouts."
• "Like all Lidl's its clean, and stocks most things you need, staff are polite and friendly, usually has stocked selves."
• "Plenty of friendly staff and the usual great prices."
• "All the staff are very friendly, always a wide variety of food."
• "Friendly and helpful staff, many thanks."
• "Staff extremely helpful. Joe is always cheerful as r the rest of the staff."

Cons:

• "The staff who are actually present are often rude and unhelpful, making snyed remarks to myself and others."
• "Paignton branch, staff were extremely rude, stood about doing nothing."
• "Well stocked, nice staff, except the store manager who is incredibly rude to customers."
• "Disgusting customer service from the manager himself towards my elderly father wouldn’t recommend this store to anyone ... which is a shame as other stores can’t do enough for you."
• "Staff when you find them so unhelpful. Then you find one to help and they disappear too."
• "Very bad customer service & rude female staff member refusing to wipe down the top of the self service till due to a spillage."
• "Very rude member of staff who decided to stand and watch myself and my partner scan all our items on the self scan for no reason at all!"

Prices and Value

Pros:

• "I can see why people go to the store very cheap prices on some goods."
• "Ten out of ten really lidl has surprised me you can get good quality food for low prices here they just keep getting better and a self service so say no more waiting around."
• "Definitely worth getting your groceries at Lidl Superstore, even a vast supply of foods and goods sourced from the UK."
• "Their middle aisle stuff is usually very good value and their tools are amazing for the price."
• "Veg, meet, pastry and many other products are not only cheaper than other supermarkets but they taste better, seems fresher and conserve longer."
• "Lidl is a very good shop, both for the quality of the products, also the cheapest prices."
• "You can get good quality food for low prices here."

Cons:

• "Prices seem to increase every week."
• "You may save a pound.but the cost of your time sometimes out ways any saving."
• "A bottle of Weston's cider has jumped up 20p."
• "Sadly as cheap as Lidl is, the tills are closed completely 95% of the time."
• "Is ok if you're tight on money on the odd week but literally pay cheap get cheap you know."
• "Slightly cheaper than Tesco but restricted with some products as it was a condition of opening in Plympton that they would not harm other businesses in the town."
• "Great items at great prices."

Facilities and Convenience

Pros:

• "The ample car parking spaces meant parking close to the store was simple."
• "Been several times at different times and days. And availability is good and staff responded quickly to queues."
• "First time I went there and I was surprised how big was with a lot parking space."
• "New store opened begin Dec. Very clean and tidy."
• "I like parking my car outside, there's a car park for customers."
• "Another good thing about this store is the self service 👍 which is so good if you've only got a few items."
• "One of the best Lidl stores, the self checkout makes small shops so much quicker than other Lidl."

Cons:

• "No tills open for large shop, very disappointed that had to struggle with self checkout."
• "I could not find sanitizer at trolleys or entrance. How appalling I could not believe it."
• "Lots of free parking but can be tricky at busy times trying to get from the car park on to the main road."
• "The parking is a pain (council run pay and display multi storey car park above, and no, you can't claim back your parking charges at the checkouts)."
• "However the shop without car park, is absolutely atrocious."
• "Lidl has a parking rule of not being able to return in a couple of hours which makes returning things more hassle than needed."
• "No car park attendant, people without disabled badges parked in disabled bays."