Address: 4-6 Tithebarn Street, Keswick, CA12 5ED, United Kingdom
Phone: +441768773737
Rating: 4.8
based on 151 reviews.
Customer Service
Pros:
"Fantastic friendly customer service from all the staff."
"The staff are always really helpful and on hand for advice."
"The young lady was so helpful and explained perfectly how the fitting was correct."
"Lily was incredibly helpful and did a brilliant job of kitting them both out for colder walks with their fitting service."
"I love their customer service. Spot on. Will definitely use again."
"Fantastic personal service highly recommended - the jackets look fantastic on."
"Excellent customer service from Harriet who really took time to fit my new rescue dog with the perfect harness, life jacket and waterproof jacket."
Cons:
"But I found this shop to have very unfriendly service from the lady at the counter. She refused to acknowledge me and respond by saying hello or even thank me for the purchase."
"Have been in the pet shop in the past and went again due to their large selection of dog toys/treats. Unfortunately on are lastest visit we encountered an extremely rude member of staff so we won't be going back."
"Refund totally declined. We have a handwritten credit note to be used within 12 months. We live in Oxfordshire. Great. This behaviour is illegal."
"Good selection of items for mainly dogs but also some stuff for other animals. Staff are miserable and I can’t believe instead of giving my dog a biscuit like the dog in front the woman put the lid back on the jar and ignored him."
"The response from the owner was rude. So unfortunately it’s a local business I will not be supporting. The manager needs a course in customer service."
"Service was very slow and I assume this was because the grumpy woman on the till had decided that this was a convenient time to train a young member of staff how to bag up bird seed."
Product Selection
Pros:
"They have an excellent range of stock."
"The shop had a very wide range of products and styles which made it much easier to find the perfect jackets for my fur babies."
"The selection on offer for such a small shop is incredible and the staff are always attentive, knowledgeable and on hand to help."
"It is very well stocked with excellent products."
"Extensive stock range, everything you can think off with very helpful and friendly staff."
"Also noticed that they sell K9 back packs for carrying your dogs about, have not seen them physically for sale any where so would be a great place to get a fitting."
"An absolute cornucopia of pet products. Especially good is the large selection of fell walking products for your dog harnesses, leads, boots, coats etc."
Cons:
"The jackets that I could see were all incredibly expensive, and the treat selection noticeably smaller than last time."
"I couldn't find any budget priced items, I paid top dollar for 2 dog leads."
"Purchased a dog waterproof coat in January... The jacket were 0 waterproof.. sent it back to shop and there told me it's too old, plus on phone there told me no jacket is waterproof totally.. my advice is do NOT purchase a coat from there."
"I went into the shop earlier to pick up some cat food. The selection was almost non existent."
Online Experience
Pros:
"Ordering online was easy and was kept up to date on delivery, which was within 48hrs of ordering."
"Online order was despatched promptly and arrived safely. The item was exactly as described and works perfectly for my pup and me."
"Another great shopping experience ordering online from Podgy Paws, great stock from Dog Copenhagen. Decent prices, quick delivery, great customer service."
"Brilliant on line service!!"
"Second online order with Podgy Paws! Customer Service is fantastic, dispatch was really quick and items wrapped nicely with a cute guide to the Lakes included."
Cons:
"Bought a medium dog bag for my bulldog to find out it's too snugg. Had a lot of stuff going on so missed my return date but thankfully they let it slide."
"Purchased a harness from here at £86.95 and some rubber paw protectors at £18.99 as our dog had sustained an injury whilst on holiday. Refund totally declined."
Staff Knowledge & Assistance
Pros:
"The staff even remember our dog, Candy and fitting her for a harness despite us only visiting once or twice a year."
"Thank you so much for your time, patience and puppy treats while fitting Daisy's new Ruffwear harness."
"Harriet fitted Shadow's harness perfectly even though it was only her second harness fitting, amazingly friendly and expert service."
"Alex was really knowledgeable about the product and helped us get the perfect fit for our little Patterdale terrier."
"Called in intending to buy Halti to help control boisterous 14 month old male Irish Setter. Left with much better alternative after receiving excellent advice and customer service from the knowledgeable and highly personable Mandy."
"Went here today with a pulling 1 year old Patterdale and we had tried everything we could think of to help train him and nothing worked then MANDY helped us choose the correct type of harness we needed and lead we instantly saw a different dog."
"The Customer Service is brilliant here."
Cons:
"Staff staff were a little bit short with my kids picking from the pick and mix dog chews."