Clearer Ears Milton Keynes Reviews Summary

Professionalism of Staff

Pros:

• "Absolutely fantastic service from the young and very handsome Lee."
• "Lee was knowledgeable and professional."
• "Very professional but put me at ease very quickly."
• "I was truly impressed by his professionalism."
• "Removed the object from my ear within a minute. Quick, reliable, reasonable price and a great customer experience."
• "Dr. Lee attended to him and I was truly impressed by his professionalism."
• "Lee made me feel completely at ease and comfortable."
• "Lee was professional, knowledgeable with a relaxing personality."

Cons:

• -

Quality of Service

Pros:

• "The procedure was gentle and efficient, and the clinic was clean and modern."
• "He meticulously and carefully cleaned out the ear wax."
• "The procedure was successful and quick."
• "So grateful to get my hearing back."
• "The treatment was fully explained and took only minutes to resolve."
• "Had really bad blocked ears which I could not sort out myself. The process took about 15 minutes and wasn’t painful just mildly uncomfortable."
• "Friendly and efficient service from Lee."
• "I did not require my ears flushing out as there was no issue with wax."

Cons:

• "Had stubborn wax I had to return a week later after oiling and in minutes the lump of wax was removed."
• "Though the right ear she could clear fully, the wax in the left ear could not be fully removed in the one sitting (because of my dry skin)."

Customer Experience

Pros:

• "Great service! Contacted them directly, received a call back within half an hour."
• "A big thank you to him🙏🏻"
• "The clinic is highly recommended and when needed again I shall return."
• "I had a lovely experience and it was to my surprise a great start to my day!"
• "I would highly recommend the Clinic and Lee 👏"
• "Would recommend this service to anyone with ear wax problems."
• "I have visited 2020 and it was absolutely amazing."
• "I had suffered from a blocked ear for several weeks and the treatment was fully explained."

Cons:

• "I came here from a recommendation from the hearing service and after a booking issue (completely my fault) they rectified this immediately."
• "After having my ears syringed at my local GP's surgery resulting in only one ear being cleared, I thought I'd give the more sophisticated microsuction process a try."

Availability and Accessibility

Pros:

• "So grateful Lee was able to fit me in at short notice."
• "I was fortunate to get an appointment on a Sunday."
• "Received a call back within half an hour and confirmed a home visit for the following morning."
• "I was able to arrange an appointment shortly after having hearing difficulties in one of my ears."
• "They also do wellbeing blood tests and customised ear plugs services as well."
• "Went to take a casting for ear plugs. Very friendly service from Lee, explaining every step."
• "I found the receptionist helpful and friendly also efficient."

Cons:

• "The NHS system is basically ignoring this ear issue, at least they should be referring to ear cleaning practitioner not the chemist as they are inundated."