"Rosh took time to show me all the features of my new car, including the technical ones!"
"Roshan was very professional and knowledgeable."
"Sonia was brilliant today, I traded in my old car for a new car. The process was so smooth."
"Hasan my Click and Collect Product Genius was reassuring and professional throughout."
"Rosh at Milton Keynes and Steffan at Glasgow were both really friendly and helpful."
"Charley's customer service skills were exceptional, she went through everything with me and put me at ease."
"Rosh was super friendly and helpful. Not only did I collect my car from him 4 years ago, he then served me when I came to sell my car."
"Lovely guys to deal with but very strict on what’s needed and what’s accepted."
Cons:
"The vehicle was not prepared as per the sales promises, which was a big disappointment."
"Poor customer service to the guys who work at the repairs lines. Paying extra money for warranty apparently can’t use, poor customer service on their behalf."
"Unprofessional, Greedy, Disgusting behaviour from a company that claims to offer good and fair service."
Efficiency of Process
Pros:
"The actual process of signing documents was so simple and easy, and the entire team was lovely."
"Everything was explained before I arrived to branch by the customer service person on the phone."
"The process was so smooth she couldn’t have been any more helpful if she tried!"
"The whole process was smooth and straightforward. I highly recommend this company! 11 out of 10!"
"Arnold Clark's Sonia did a fine job in handing over my new car today. She has great aptitude and attention to detail."
"Very pleasant experience. All staff were very accommodating and catered to my needs."
"The experience was great. From booking on the website, speaking on the phone and bringing my car in. It was so straightforward."
"Sold my car yesterday at the Milton Keynes branch. Everything was absolutely perfect from the start to the end of the process."
Cons:
"Wish I would have known before I went and lost £1k on price of car even though dealer was named :("
"Had a few problems from the dealership where the car came from and I have to say her customer service was second to none. She was so helpful and could not do enough to sort out the issues and assist me."
"Had to wait 40 minutes whilst they re-taxed it. They had transferred ownership of the V5C and I am now waiting for a new V5C transfer back to me from the DVLA."