Address: 19 Market St, Exeter, EX1 1BP, United Kingdom
Phone: +441392680557
Rating: 4.9
based on 223 reviews.
Efficiency and Professionalism
Pros:
"They were careful with the furniture, highly positive about the job at hand, speedy but efficient and great value."
"They arrived on time, worked tirelessly all day, they were polite and cheerful and nothing was too much trouble."
"They were so efficient, punctual, pleasant and easy going guys. Excellent service, excellent price."
"The move was very smooth and professional."
"Professional from start to finish. All the lads were polite and helpful going above and beyond to ensure our move went smoothly."
"They were professional and efficient, but what struck me was how careful they were with my furniture."
"They worked absolutely tirelessly and got us moved out, moved in and set up in under four hours!"
Cons:
"Only fault was they were a fair bit late but that was an admin error I believe and not Paul or Paul’s fault."
"I tend to agree with Sandra, standards seem to have slipped recently. Arriving late on the day of a house move is a definite no no."
"The third move, two other men did the move and they lost a very large box of expensive and sentimental framed pictures."
"Very hard to communicate with. Used them for storage as they seemed to have a good price. They messed up delivery of storage and then asked us to pay extra to deliver again."
"When I emailed and phoned the owner, Frazer, about the lost box, he did not get back to me? He did not return my phone call or email?"
"Arranged a date and time for this company to come out to give us a quote for a house move. On the day the person from the company text me to rearrange from lunchtime to early evening and then he never arrived."
Customer Service and Care
Pros:
"They were caring, thoughtful and made it look so easy - fitting all my belongings into storage was no mean feat."
"They did it all with a smile on their faces, were so friendly and helpful and were super speedy but also took great care of my stuff."
"They were so friendly and well organised. Excellent communication."
"They were just brilliant, making it all feel do-able and no problem."
"They clearly listened to special instructions and took care of our possessions as if they were their own."
"The two guys Flash and Paul were absolute heros. They phoned me up from hospiscare as they did didn't have the correct reference number etc."
"They were kind, friendly, and went over and above to make sure that everything was ok."
Cons:
"I feel this was once a trustworthy company that has grown too big and now does not offer the same personal service or safety of belongings."
"Customer service on the phone wasn’t great either when we contacted them initially."
Value and Pricing
Pros:
"Really competitive prices, punctual, courteous. polite and offering exceptionally high levels of customer service."
"The price they charged was really good value for money."
"By far the cheapest rates I found and the easiest company to contact (replied to an email 30 mins after being sent late in the evening)."
"Full moving service - really good price and move done quickly, efficiently with no breakages."
"For the price you're paying I would say you couldn't get anything better in Exeter."
"All for £500. (Especially as another local company quoted over £1000!)"
"Plus it was BY FAR the best price in town!"
Cons:
"Price wise they came in way cheeper than the other big firms but I believe as frazer owns the company he and his guys take pride in there work and really care about there customers and there belongings."