The Shard Reviews Summary

View and Atmosphere

Pros:

• "The view is the best, no question."
• "Stunning view, friendly staff but definitely some training needed."
• "Best view in London, but pricey!"
• "The most beautiful views in London."
• "The view is from the 69th story and is stunning."
• "Amazing experience spent 1 and a half hours up there four cocktails crisps and nuts £80 but worth every sip!!"
• "Viewpoint is nice, but viewpoint is surrounded by the windows so if its rainy or dark you might not get the proper experience of the views."
• "This place has my heart, this incredible views specially during the night is speechless."

Cons:

• "It's an incredible looking building with amazing views over London. Well worth a trip up and it has a few decent options for a cocktail whilst you are in there. It also has the most insanely fast lift, if that kind of thing entertains you, 32 floors in 16 seconds."
• "To be honest, there are no interesting attractions and there are actually no directions for planning attractions."
• "The view is still the highlight here, but some parts are starting to look a bit shabby."
• "Incredible place, definitely worth it to visit at least once in life. The view from the restaurant was phenomenal."

Price and Value

Pros:

• "Highly Recommended. Amazing views and high-quality food at a reasonable price for a restaurant in London."
• "Definitely a different experience in terms of the food and location. Breathtaking view of London."

Cons:

• "It is expensive but so is everything in London these days."
• "Our bill in the end was £190 for 3 courses and 2 none alcoholic drinks and obviously service charge super high."
• "After paying £30 for the tickets, and paying what we though was enough - £16 for one of the cheaper small glasses of red, it was a bit of a hit to have another £2 per glass added for 'service charge'."
• "Food doesn’t worth the price portion and flavour wise."
• "Is it super expensive? YES."
• "This location caught my eye when I saw it in one of my Instagram reels. I decided to give it a try since it said it was free! When I got there, I discovered that it was about £32 per person, which is rather pricey."

Service and Staff

Pros:

• "No queue to speak of on a weekday afternoon, friendly staff."
• "Thanks for the warm welcome, and arranging most likely best table for a view."
• "Bought the tickets online and had a very smooth arrival."
• "On arrival at the security area on the ground floor; we were greeted by very friendly and polite staff."

Cons:

• "One nice touch, the hotel has a new BMW i7, and kindly drove me to my office. Thanks to driver Jaz for a nice experience."
• "Walkable distance from the houses of parliament. Amazing landmark tower. High speed lift to the very top, where there are the most delicious ice-creams for sale, and cocktails, wine and beers. The view is phenomenal. Right round London. All directions. Well worth a visit."