Address: 1 Montfichet Rd, London, E20 1EQ, United Kingdom
Phone: +442085551294
Rating: 4.3
based on 122 reviews.
Store Atmosphere
Pros:
"This store isn't too busy and has 2 floors with a great range to choose from including kids section."
"Clean and tidy."
"Store is tidy and nice environment (unlike some shops in Westfield that are so messy and stressful)."
"Great shop layout that's easy to navigate around and see the items without it feeling cluttered."
"Ground-floor is all woman's items while upstairs is men, they got the new supervisors checkout tills where you just drop items in this box and they get automatically scanned which is super cool."
"Covid prevention measures in place, hand sanitizer available and directional flow in place."
"Everything under one roof, shops open late on weekdays."
Cons:
"also the store is super humid and lacks air conditioning or ventilation of any kind and it left me feeling as though i'd collapse."
"The store always feels untidy and cluttered."
"The shop is also very badly design."
"Way too busy on a weekend, is so much better to do click and collect if you already know what you like, line to pay started at the entry of the shop..."
"Fair range of products, could do with being cleaned and organised."
"I have always found this location to be messy and have quite rude staff."
"Tried to go in there to window shop and the guard wouldn’t let us a group of 4 regular black customers into the store."
Customer Service
Pros:
"Futuristic check outs, fast easy and efficient."
"Amazing quality and helpful staff."
"Staff are really helpful, particularly on this occasion, Laura S was super attentive and grabbed me a basket and helped carry things to the changing room."
"The staff are friendly and very helpful with great customer service skills!"
"Staff are really friendly and hard working."
"Friendly staff on hand to offer assistance."
"Uniqlo staff are amazing so helpful and friendly nothing is too much of a problem for them."
Cons:
"Extremely unprofessional, rude, ill-mannered and ill-informed staff."
"Disgusting member of staff on the fitting rooms today around 5:30 rude and arrogant could have spoken more professionally without an attitude and funny looks."
"staff are so rude, unaccommodating and standoffish."
"Staff were very unhelpful."
"Very bad customer service."
"Very unfriendly and unprofessional staff."
"Worst customer dealing I ever faced."
Product Quality
Pros:
"They clothes quality is very nice and durable."
"This shop is quite expensive but I do feel that their expenses are worth it because the quality of their jackets, jumpers, hoodies etc is very very very good."
"Uniqlo has a unique take on casual clothing, I really like the quality & the look and feel of their chinos & tracksuits."
"I love the stuff at UNIQLO it's well made, great quality, well priced and it lasts a very very long time."
"Great quality leggings not see through at all and fit well."
"Really good shop for jumpers, sweater and general heavy clothing, pricing a bit above average but quality is really really good."
"The quality was really good and was super comfortable."
Cons:
"Terrible quality: got a pair of jeans 3 weeks ago, the material started fluffing up between the legs, then visibly thinned out, now there is a massive hole on it."
"Shrunken t-shirts after wash."
"Has thermal wear and simple designs but the overall quality of some items like their coats and jumpers aren't great."
"Slow tills, boring clothing range as if back in cave age."
"But they have no coupons or deals sadly."
"Their returns policy has changed and I’ve been unable to return items on 2 occasions now."
"Love the clothes but have changed various policies - in tiny writing by tills and on receipts to frankly ridiculous ones for an international company."
Pricing and Value
Pros:
"Reasonable prices, great prices during sales as well."
"Good quality clothes and keep an eye for discounts now and then."
"Most stuff is reasonably priced."
"The only nice store here or anywhere lots of colours their products, not overpriced."
"Good selection of good quality clothes at good prices."
"Love this shop! Great range, great quality, great value."
"Always looking for sale items as they always have ons."
Cons:
"It is more expensive than it is in Asia."
"This shop is quite expensive but I do feel that their expenses are worth it because the quality of their jackets, jumpers, hoodies etc is very very very good."
"Don't expect to see sale every time you walk in, this is a shop chain where you don't see much sale."
"Cool clothing and all but the fact that when they had a discount of 35% off. I was not surprised. Still had no customers because from a £300 designer summer jacket."
"They have no new styles. They have standard style just lots of different colours are available on it."
"You have to queue in their ridiculously long queue just to collect your order and then you have to wait again for them to find your order."
"Wasn't able to return few items as 28 days have passed."
Accessibility and Inclusivity
Pros:
"This is a really ethical store, they recommend and encourage you to give your old clothes in and they will happily donate it to charitys."
"I'm 6 ft 5 and I love this shop, I can get clothes that fit me in both shirts and trousers, even slim fit too."
"Lots of entertainment for children👍🏾"
"Great store, wide range of apparel to choose from."
"A super nice branch of Uniqlo."
Cons:
"Awful service. They do not respect your disabilities and can’t provide a clear reason why you can’t use your spouse help if you need!"
"Tried to go in there to window shop and the guard wouldn’t let us a group of 4 regular black customers into the store."
"They also have some very strange looking, intimidating, unfriendly security guards, always standing near the entrances."
"They don’t let me and my 2 brothers in at the same time as for some reason they think we are going to rob them."
"Very inconsiderate, especially for those customers who travel some distance to attend the store."