Frencheye Westfield Stratford City Reviews Summary

Customer Service

Pros:

• "Brilliant experience, in no small part thanks to Silvia!"
• "I was pleasantly surprised by how attentive, helpful and kind the store clerk, Artur, was."
• "The customer service provided by Uncle Zee was the best customer service I have received ever."
• "I had the best customer service by Ermal in Stratford Westfield frencheye store."
• "Served by Zee, who was experienced, knowledgeable and helpful."
• "Excellent service! I can not express how wonderful sales reps are here."
• "Customer service is excellent, very friendly, and they know what they're talking about."

Cons:

• "French eye store has nice and unique suits for grooms but the customer service is really poor and the salesperson whose name is Razia is irresponsible and unprofessional."
• "Very rude and poor customer service! I picked up a suit and straightaway the staff shouted out the price of it like I could not afford it."
• "These lot got a perfect service until they receive your money. try refunding anything after purchasing it 5 minutes. Good luck because they will tell you that: 'WE DON'T DO REFUNDS..'"
• "Shopping here definitely gave me anxiety and I will not be coming back."
• "PLEASE GO SOMEWHERE ELSE TO BUY YOUR SUIT AND SAVE YOUR SELF THE HASSLE."
• "The whole situation was so bad I didn’t see a point in arguing after I spent £800 for 2 suits.. it’s shocking the manoeuvres and sales tactics applied on costumers over commissions I guess."
• "Never trust Razia if you go to French eye for shopping. She is one big liar that manipulate customers to sponge them off and then never chase your order."

Suit Quality and Tailoring

Pros:

• "Within 10 minutes, I had an outstanding suit. And within the day, they had it tailored for me."
• "The suits look amazing, very high quality, and they have a little flair to them."
• "The entire staff are extremely kind and the quality of each suit is amazing."
• "The suit I chose for my wedding was absolutely beautiful with exquisite material."
• "The quality of the suit is excellent and the customer service is exceptional."
• "The tailored suit was ready in less than a week. The final product was a suit with perfect sizing, meeting my needs and that made me look like a royal prince."
• "Every piece is just good-fit to my body shape, and it only took less than a week for the alteration work."

Cons:

• "When I tried the suit, there were some issues (such as tight vest, long sleeves of the coat and one leg of trouser longer than the other)."
• "Sent me a suit the wrong size purposely and unfinished trousers."
• "After 2 weeks the suit looked like a Primark suit. All out of shape and cheap looking."
• "So I'm stuck with a very loose, baggy and not a very well fitted suit which doesn't look or feel great."
• "Got a suite for £250 and the trouser ripped within weeks such is the quality of their material."
• "Finally when the alteration came it was really not fitting me and I looked like a clown."
• "I went into the shop because I saw a good offer... at the end of the day the trousers and waistcoat were broken."

Staff and Service Experience

Pros:

• "He sized me up perfectly without measuring me, was unflappable even though I needed everything done in no time."
• "Zee was very helpful and attentive, he made sure I was aware of my choices and helped style me with what suited me best and made me most comfortable."
• "I would definitely come back here again and I would certainly recommend friends and family."
• "The man is patient, highly knowledgeable and makes the whole suit shopping experience a work of art. The suit is stunning."
• "David (im sure he was called david, fella with a crutch) took care of us, he was a real gentleman and so good at his job."
• "Fantastic help from a lovely gentleman named Pedram who knew his stuff."
• "Needed smartwear (shirt, trousers and tie) last minute for my interview. Shout out to Zee who guided me to what colours would make an impression and the right fit."

Cons:

• "Terrible. Salesman very pushy, trying to convince me to buy an oversized suit and pretending that he will perfectly tailor it for me."
• "Sales person was very polite and helpful... however once they have your money it seems like they lose their sense of service."
• "They should really train their staff on how to treat people with common decency."
• "Avoid at all costs! By far one of, if not the worst shopping trips I have ever experienced, very unprofessional and chaotic, the sales staff were very pushy too."
• "Tried to overcharge us for a suit which was cheaper online and then were rude about us asking for a refund on the difference."
• "Upon my return, the customer service plummeted and it was the worst."
• "Terrible place, they literally just want to make a sale and get their money."