The Hideaway Reviews Summary

Service

Pros:

• "Very very good, great staff well looked after."
• "Brilliant service, very friendly and attentive."
• "Excellent customer service!"
• "The staff are so friendly and helpful and especially kind and attentive to the kids and dogs in the family!"
• "Staff were friendly welcoming and considerate."
• "The staff here were excellent and kind, this place really made our holiday."
• "The lady that took orders was very nice and pleasant."

Cons:

• "Service was OK. Took a long time to get your order or get the bill."
• "I received poor customer service when trying to book a table and was given no confirmation of whether my table was booked."
• "Disappointment. Enjoyed my food but paying in a group, we had the card payments sorted, counted the cash payments and then everyone threw in tips for the waiting staff. After the bulk of the group left we are told the cash is £2.25 short."
• "Unfortunately the bar manager was getting drunk with a table full of people and effing and blinding all over the shop and just being a bit much."
• "Felt staff wanted to finish as closed at 9.30. Won't be back!!"
• "They clearly don't want custom, wasted our time, steer clear."
• "Turned up for our reservation and were pointed towards an outdoor table with the most uncomfortable seats I’ve encountered at a restaurant."

Food Quality

Pros:

• "The food is great and freshly cooked."
• "Superb food. Great service."
• "The food was amazing and large portions. I highly recommend it."
• "The smoked haddock special was delicious."
• "The food is amazingly delicious 😋."
• "Fantastic fresh local produce, cooked and served like you were family."
• "The food here was really great and well priced for the quality."

Cons:

• "Disappointing. Much of the food seemed to be tinned or prepackaged."
• "Food wasn't good, my mum's hunters chicken looked like a jellyfish."
• "All not well seasoned, the salad without any Dressing, the slaw was made only with mayo and no cabbage at all."
• "Undercooked fish of the day; not happy."
• "Hunters Chicken was chewy and inedible, chips soggy."
• "Disappointing. Much of the food seemed to be tinned or prepackaged. Not what I’d expect at this price-point."
• "I would of given 5 stars, but had bad salad experience! Even though i mentioned the salad had gone bad on my starter i got bad salad again with my main!"

Atmosphere & Location

Pros:

• "Making for a very comfortable and unique experience."
• "Lovely little hidden gem on the cliff on the coastal path with fantastic views over the bay at Shanklin."
• "The restaurant is a lovely shack with a great atmosphere."
• "A real hidden gem. We had a lovely evening meal here over the summer, sitting outside overlooking the sea."
• "The views are stunning, you could be anywhere in the world!"
• "Incredible view and a magical place. Quirky, wonderful garden, friendly staff and tasty food."
• "The perfect spot with amazing views of the sea in a cosy and friendly environment."

Cons:

• "Location- hidden away just like the name. We didn't see any view as we were sitting behind a bush."
• "The owners can’t care anything about their customers safety or comfort. The workman had ear defenders on but our ears are still ringing!"
• "Beware that their food service ends SUPER early."
• "The seats are so low, the table is essentially under your chin!"
• "Outdoor seating is shambolic, aging, tilted garden benches. Expect to be uncomfortable throughout."
• "The hideaway did not hide the dirt. Most surfaces hadn't seen a clean cloth in years."
• "Be wary, if you eat outside you will be swarmed by fruit flies."

Accessibility & Convenience

Pros:

• "We were aware you had to pre book, which seems a surprise to some people reading the reviews, It’s a busy little place so booking makes sense."
• "Space is limited so you MUST book to avoid disappointment."
• "Booking essential."
• "Booking is essential to avoid disappointment for indoor places as it is very small but has a reasonable outside space where food is also served."

Cons:

• "Arrived at 5pm on a Sunday wanting dinner to find that they were not serving food that day."
• "Park on the road and walk down a slope."
• "No parking as it's on the cliff footpath, but you can park in a side street if travelling."
• "Need to be fairly mobile to access."
• "We weren’t told we’d be eating outside when we called to book the table."
• "DOG FRIENDLY. Dogs will be in dining room."
• "My brother is autistic and didn’t like the loud noises outside so was running inside, where the lovely women inside were so understanding."