Ultra Decking Reviews Summary

Product Quality

Pros:

• "The Decking itself is superb quality at a very affordable price."
• "Great quality decking & hubby was advised on the amount of clips to buy."
• "Quality products and ranges and the team in the office are always helpful!"
• "The finished deck looks amazing - really pleased with it."
• "I'm really pleased with the result. Now it's down it looks good and seems to be wearing well."
• "The product itself is good quality and as I did, requesting samples beforehand, is worthwhile."
• "The product is 2nd to none excellent quality and price."
• "I am very happy with the service, value and product."

Cons:

• "Only minor issues I had were the screws for the clip system aren't very strong and are easy to shear off with an impact driver."
• "Also the bullnose boards had a big curve in them."
• "After installation, you could see that some of the boards were a different shade."
• "I had to wait for two weeks to get the missing/replacement items."
• "This company recommended £175 more hidden fasteners than needed, which I assumed would be simple to return."
• "The screws were not up to standard as any pressure put on them they broke."
• "After spending ages looking for good prices on decking, Ultra Decking came up with the best prices on the market."
• "The courier left them outside the house as we weren’t expecting them, on inspection every plank was unprotected and damaged."

Customer Service

Pros:

• "The customer service that is also outstanding. The whole Customer journey has been a breeze."
• "Customer services is 100 positive."
• "Fantastic company. Keeps you updated & the decking arrived on time."
• "The people- I dealt with Luke and Lee and both couldn’t have done more to help."
• "If customer service is an important factor to you when making a purchase you’d have a tough time trying to find a better team."
• "The customer service was great throughout."
• "Great service, the delivery was made 2 weeks earlier, considering the pandemic that was really quick."
• "The Ultra decking was delivered, on schedule, during locked down, at the time slot agreed."

Cons:

• "I hope no one has to deal with this company's after-sales team, as many other reviews on this site have highlighted."
• "The product sold was of good quality but the required number of boards needed was calculated incorrectly by Ultra Decking."
• "I ordered some composite decking 7 weeks ago and was told there was a 6 week wait which was fine. After the 6 weeks the decking arrived but decking risers."
• "Pathetic service. I have been wanting to place an order since last week. Every time I call (I’ve called over 15 times) I’m told they’re very busy and they’ll call me back."
• "This is the second time I have used ultra decking and just as good as the first I used them, Amazing value for money, cud not be happier wiv product an customer services, highly recommend this company!!!!"
• "I got in touch with ultra decking today because I had a problem with the delivery, I spoke a nice lady on the phone and in just a few minutes my problem was solved so just to say thanks for your time."
• "Fantastic, friendly service from ordering to help with questions on sizing to delivery."
• "We have found this company, very helpful, especially in this lockdown period, and we live 2hours plus away, nothing as been too much for them, they have gone above and beyond to helps us."

Delivery and Logistics

Pros:

• "Fast easy transaction ordered through website paid for express delivery and arrived within 5 days."
• "The ordering process online was straightforward and delivery was speedy even in these times of Covid."
• "Delivery was very quick and all looked ok when checking."
• "Absolutely Brilliant! I ordered my decking just as lock down started and they still managed to deliver a large order to me in Kingston upon Thames within 2 weeks."
• "Although I ordered a substantial amount of decking at a period of great uncertainty due to the pandemic, Ultra Decking maintained contact throughout giving me the reassurance needed with regards to delivery dates."
• "We decided to order from ultra decking after reading some good reviews. Really helpful through the ordering process constantly keeping us informed on our delivery."
• "The delivery was well organised and the driver showed me the product items individually to check all was correct."
• "Great prices, fantastic product and well-managed delivery. Had worried about the distance from Ultra Decking to Glasgow but the delivery arrived on the day promised and the communication from the company was great."

Cons:

• "The product sold was of good quality but the required number of boards needed was calculated incorrectly by Ultra Decking."
• "The courier left them outside the house as we weren’t expecting them, on inspection every plank was unprotected and damaged."
• "The delivery guy was really helpful, but organising delivery dates was difficult and took a number of follow up calls."
• "I ordered some composite decking 7 weeks ago and was told there was a 6 week wait which was fine. After the 6 weeks the decking arrived but decking risers."
• "Ordered July for delivery August, this was delayed until September, then again until October."
• "For some reason they delivered the decking after this, the courier left them outside the house as we weren’t expecting them, on inspection every plank was unprotected and damaged."
• "I was told that most of the decking materials were in but that there was a delay on the bull nose boards."
• "The product is 2nd to none excellent quality and price."