Lock Keeper Reviews Summary

Service

Pros:

• "The staff were so friendly and the service was amazing, nothing more could have been done to improve our time at The Lock Keeper."
• "Staff are professional, friendly and quick."
• "The manager who served us was amazing, he wouldn't have been out of place in a fine dining restaurant!"
• "Our server was extremely lovely and never left us hanging around to get anything."
• "Excellent waiting staff, super speedy food delivery despite the place being full to the max."
• "The staff really friendly and helpful."
• "Really helpful and friendly staff who made us feel welcome and comfortable."

Cons:

• "Tony the manager was rude and didn't care."
• "Arrived 10mins early but rather rudely asked to wait outside."
• "One of our waiters was unprofessional, and didn't seem to want to be working."
• "Most of the staff seemed nice other than the lady that served us. She was incredibly rude."
• "Sadly no acknowledgement or greeting from bar staff on arrival as I stood waiting."
• "Service was a bit poor and they had run out of a lot of food."
• "The next dining experience however was spoiled by poor service."

Food Quality

Pros:

• "This salad was delicious and really filling, I have never thought to put blueberries and hazelnuts in a salad but it worked beautifully."
• "Food is not cheap but is good quality."
• "I had a juicy venison and fig burger with triple cooked chips from the specials board."
• "The food they swiftly brought to our table was freshly cooked, hot and flavoursome."
• "The burgers and fish and chips and gammon all were perfect and really lovely meals which everyone enjoyed."
• "The food was so good and hearty, really enjoyed their chicken roast and burger."
• "The food was delicious. My husband and son said it was the best burgers they'd had."

Cons:

• "Lovely settings but the food is a let down."
• "Beef was overcooked. The horseradish was weird, watery and bland."
• "The food menu quite limited and overpriced."
• "Food was ok but pricey."
• "Great setting, attentive staff just poor quality of food and portion size."
• "Food a little underwhelming. Perhaps a little too ambitious."
• "Worst carvery I have ever had veg was hard potatoes was hard skin hard to get into meat was nothing special."

Atmosphere & Location

Pros:

• "Beautifully situated next to Portavon Marina and the River Avon itself."
• "Plenty of outdoor seating and nice setting."
• "The Lockeeper is a lovely old pub, by the River Avon with a great garden and terrace."
• "Lovely Sunday roast here with my family. Food and presentation was excellent."
• "This pub is in a great location right next to the canal."
• "A wonderful hideaway pub, lovely outdoor sitting area with a great atmosphere."
• "This pub has a lovely location, right on the river Avon."

Cons:

• "It's not the venue's fault but the river on the day we visited was hot and really smelt."
• "If you sit outside you will find it is full of dogs and smokers."
• "Beware the conservatory can be very noisy at busy times."
• "Half way through our meal we were asked to move from conservatory to indoor seating as dogs not allowed in the conservatory."
• "Even the very smart patio is more often than not covered with the smog of the dreaded vape!!"
• "Gets very busy on sunny weekends."
• "It's a lot nicer inside and around the back of the pub on the decking as the front doesn't give the best impressions."

Value

Pros:

• "Food and drink both well priced!"
• "Good food, good varied menu and ample portions."
• "Great Place the Food is Amazing,the scenery is stunning prices are not too dear."
• "The food is good as is the cider."
• "Reasonable value food."
• "A great meal, lovely atmosphere and surroundings and reasonably priced."
• "Good value food."

Cons:

• "They need to reduce the service charge and either improve the cooking and service or drop their prices."
• "The food is high quality, but had really had a feeling of being ripped off."
• "Food is nice but very over priced. I think you pay more the view than the food quality."
• "Although food was nice,the price left a bad taste in my mouth."
• "Wine is extortionate."
• "Management had added an additional 12.5% service charge."
• "Overpriced for what you get."