Station Road Opticians - UK Fashion Optician of the Year 22-23 Reviews Summary

Customer Service Experience

Pros:

• "I was not mistaken, from arriving to leaving with my super new glasses, the warm welcome I received from Amy made me feel very at home."
• "Amy was brilliant and helped me choose some fabulous frames. Adam was really great when it came to collection and nothing was too much trouble with the final fit."
• "Lovely people who are so friendly and immediately put you at ease."
• "Fabulous experience choosing my new glasses! I was made to feel so comfortable by Kate, she just knew what I was after."
• "I was looked after the minute I opened the door -Kate greeted me, a cup of tea arrived within minutes."
• "Had a routine eye test with Deepak; turned out my 44 year old eyes finally need a little assistance. Very happy with them."
• "Five star service from Deepak and Kate in lovely surroundings."
• "Kate made the whole experience a pleasure from beginning to end. Would fully recommend to anyone."

Cons:

• "AVOID! I was conned and overcharged from this place and would not recommend."
• "I booked an appointment a week earlier for Saturday to see the optician for an eye check for the first time. Went in at 2 and they told me they were too busy to ring back their messages and they could not see me."

Frame Selection and Style

Pros:

• "They have a wonderful range and variety of frames unlike anywhere else I have ever been."
• "Their range of frames is huge, I’d be amazed if you couldn’t find something to suit."
• "I was made to feel so comfortable by Kate, she just knew what I was after and knew what would suit me."
• "I won a very generous money off voucher for this optician. I've never had such a nice pair of stylish glasses."
• "Kate completely understood the type of frames that would suit me and I was able to make a decision without too much fuss."
• "She suggested styles and colours I would not have thought of."
• "Funky or understated, whatever your taste there something in the range for you."
• "Station Road Opticians offer a excellent friendly and professional service. The frames they offer are of high quality and individuality just what I was looking for."

Cons:

• "AVOID! I was conned and overcharged from this place and would not recommend. I booked an eye test after seeing on their website, a free eye test advertised."

Overall Experience and Recommendation

Pros:

• "What a great experience. From booking my eye test to picking up my specs today, Absolutely faultless!"
• "Both my son and I have had a really great experience with Station Rd Opticians. Friendly and personal service."
• "Absolutely superb! VIP treatment and a lovely experience."
• "I was delighted to discover this gem of an opticians without the usual hassle of having to travel into the city centre."
• "If you are looking for stylish and unique frames with knowledgable advice and tailored customer care - look no further, Station Road Opticians and Deepak are fantastic."
• "A fantastic choice of amazing glasses, Kate really knows her stuff, and less than a week later, my new glasses were ready to pick up, I am so happy with them, and have had many compliments!"
• "A very different and unique approach to choosing my frames. It reminded me of a quote. 'To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.' You're all awesome."
• "I've never enjoyed having my eyes tested, but after noticing a bit of difficulty reading road signs whilst driving I decided I needed them testing again. Deepak and Marcus were lovely, made me a cup of tea and took notes on what I thought might be wrong."

Cons:

• "I really should have just gone to Specsavers."
• "Very disappointed with my recent experience at Station Road. I felt rushed during my appointment and the frames I ended up with were not as I expected."
• "I was charged for services that I was not informed would be additional costs, and this left a bad taste in my mouth regarding the overall experience."
• "The service was not as personalized as I had hoped, and I felt like just another customer rather than someone receiving a bespoke service."