"I visited henbury Arms today to be greeted by a very friendly member of your staff, Mel was very welcoming and respectful, all the staff were lovely, but Mel went above and beyond to make us feel welcome."
"Staff were very friendly."
"A server called Mel was lovely to me and the kids and made them smile."
"On the day, Sue (the manager) was most accommodating in every aspect."
"Very friendly bar staff who were very helpful."
"All the staff were lovely welcomed with a smile."
"Staff are always amazing and friendly especially Mel always very welcoming and helpful."
Cons:
"The bar girls were absolutely shattered so you guys need to start looking after your staff members."
"Ridiculously understaffed and mis managed."
"Manager serving tables so unable to actualy manage and clearly had not recievwd the right support."
"Kitchen staff at the counter were arrogant because I asked for a clean plate."
"Staff are a joke management a bigger joke😤😤😤 Avoid bunch of jokers."
"The member of staff then shouted at my niece who was reduced to tears."
"We were served by the most unfriendly miserable person I have encountered for customer facing position."
Ambience and Decor
Pros:
"The decor was very nice and up to date. Seats were super comfy."
"Really lovely atmosphere."
"Food was fantastic value, pub wasn't overly busy but had a very relaxed atmosphere."
"For good/ very good food, friendly and helpful service and very nice simple no fuss, very pleasant ambience."
"Lovely inside for a cozy atmosphere."
"In a friendly and comfortable atmosphere."
"The atmosphere was lovely, we went on a Wednesday when it just opened and there was still a good number of people, background music was a nice level and staff were lovely."
Cons:
"No atmosphere, felt was cold inside."
"The inside of the place feels a bit tired and grimey and there was a musty smell."
"Everything is dirty and sticky - the tables, floor, cutlery, serving spoons, serving area."
"Many tables filthy bar area dirty. Carpet filthy."
"I should have walked out when I saw the disgusting state of the dining chairs - they didn't look as if they had ever been cleaned!"
"We were also not impressed with the amount of flies we had 2 keep fighting off whilst trying to eat!"
"It was also freezing in there all customers were wearing jackets, gloves and hats and nothing was changed after a customer asked if they could put the heating on."
Value for Money
Pros:
"Would recommend the carvery. And only £6.99."
"Very reasonable too."
"Food was fantastic value, pub wasn't overly busy but had a very relaxed atmosphere."
"Affordable good quality food and my daughter is a picky eater."
"Cheap and cheerful, 20% discount with M&B shareholder discount."
"Any 3 courses/plates for £9.99 or there's a 5 plate option, 2 plate and I can't remember the prices. But they struck me as good."
"Not silly prices, good polite service and loads of parking."
Cons:
"Very, very dull food and definitely not worth the tenner or so paid out per person."
"Also, you used to include ‘help yourself’ chips with almost every main or pizza. I found this great, but since covid, it has disappeared off the menu adverts and now have to pay for chips."
"Just been taken over by Stonehouse from Toby carvery chain. Sorry storehouse but the carvery isn't as good! Where's the pork crackling?"
"The quality of the food to be honest was about the same as you would expect to enjoy from heating a 'budget style Iceland special' after a night out on the lash but at about ten times the cost."
"Meal was nice but seems silly if you want a sausage with your roast you have to pay for a large meal which is too much also I don't have Yorkshire pudding so to have to pay £1.50 is crazy."
"Food ok but expensive 4 what u get by time u get it all on the plate and sat down its luke warm."
"Positively the worst carvery I've had, the veg was dried out, the meat, well the meat was another thing, if you had it, really do not recommend this place."