Address: 48 Floral St, London, WC2E 9DA, United Kingdom
Rating: 4.3
based on 681 reviews.
Atmosphere & Decor
Pros:
"Loved the low lighting ambience and unique decor."
"The atmosphere is vibrant and the service top notch."
"It’s a very aesthetically appeasing atmosphere which was well lit and included nice ornaments and decorations."
"The restaurant is quite beautiful (and perfect for an upscale experience)."
"The atmosphere, decor and vibe was amazing."
"The atmosphere is vibrant."
"The restaurant has a cozy and inviting ambiance, with beautiful decor that adds to the overall dining experience."
Cons:
"The absence of background music created an unusual noise of the crowd, diminishing the overall ambiance."
"The decor is lovely too, (although a tad heavy on the puppets)."
"A bit unexpected to be honest with all these puppies reminding a kind of carnival celebration, just from the ceiling."
"The place also felt a bit suffocated."
"The only thing is that I think the table was too close to each other, it felt that you were at dinner party for 8 people rather than two."
"We hoped to enjoy our time and atmosphere while eating but we were pressured to finish up and leave."
"The decoration in the restaurant was very unique."
Food Quality
Pros:
"Food is tasty, portions are good."
"Meats are divinely tender."
"The food here is authentic and absolutely full of flavor."
"The butter chicken was so good and tender."
"Some of the best food I've ever tried I ordered biryani and curry."
"The food is exquisite with truly remarkable combinations and quality of raw materials!"
"The food was absolutely amazing. We tried a ‘Thalis which is a platter of Indian food but enough for one! The food and mango lassi was delicious!"
Cons:
"The food was horrible, the cheese naan didn’t have any cheese, the paneer tastes sweet and full of cinnamon and not real taste."
"Chicken mangalore in the thali was disgusting only spices no salt no other spice just red chilli, butter chicken gave me and my husband diarrhoea thanks for ruining my birthday dinner."
"I ordered a thali and was disappointed in the taste of the curries and even more disappointed when they gave just half a papodum."
"Considering the underwhelming quality, overpriced starters, and unsatisfactory main course, I'd advise looking elsewhere for a fulfilling dining experience."
"Over priced and underwhelming, £15.85 for a very small bowl of what sounded like an amazing paneer dish."
"The lamb was dry, very spicy and texture of sawdust."
"The food portions were small and the food is not very tasty."
Service
Pros:
"The staff and waiters were so friendly and attentive."
"The staff is super trained, professional, friendly, fast!"
"Service was quick despite the restaurant being very busy."
"Service was also great. Waiters briefly explained the dishes they were serving."
"The service is top-notch too, with friendly and attentive staff who make you feel right at home."
"The service at Masala Zone is exceptional."
"The staff were very friendly and attentive but not intrusive."
Cons:
"Unfortunately we did have to tell the servers for things repeatedly."
"The service is slow and you have to get attention of waiting staff often to get your order in."
"They weren’t apologetic at all, the staff member wasn’t nice."
"Only because I kept calling the staff over was I able to order drinks and then food whilst table next to me still waited."
"We had to call someone to order the starters after waiting more than 15 minutes."
"We struggled to find someone to take our order initially but were interrupted 4 times while eating to be asked how the food was."
"The service was excruciatingly slow, making the entire dining experience more of a test of patience than an enjoyable meal."
Value
Pros:
"Overall, it wasn't too pricey for what we got."
"The price is acceptable not expensive."
"Reasonably priced and offers good value with the special deals."
"It has a very good quality-price relationship."
"Food really nice and reasonably priced."
"The portion was huge which was good value for money I will definitely give them that."
"The pricing at Masala Zone is on the pricier side, but it reflects the quality of food, service, and ambiance."
Cons:
"Prices are quite high for what it is, thaalis are very standard in taste."
"Wouldn’t say it’s worth the £100+ bill as we weren’t full by the end of it."
"How does this place charge so much for bad food."
"Overall it is expensive so be prepared to pay a bit more."
"The only thing was it was pricey for a biryani."
"Very expensive for Indian food."
"Stupidly expensive small portion food that causes indigestion and diarrhoea!"